Business Analyst

The Business Analyst role is responsible for contributing to identifying, evaluating, and designing technology-based business solutions to help solve key business problems. They work with stakeholders and subject matter experts to understand business processes, workflows, data models, and other system artifacts. This role will help identify opportunities for process improvement and system enhancements and is responsible for documenting and reviewing technical specifications that define system requirements and articulate how systems will meet business goals. The incumbent is also responsible for helping apply system settings and options and will participate in the planning and execution of testing to ensure new or modified systems meet business requirements. The incumbent is knowledgeable in software development lifecycle methodologies and understands system testing and quality assurance principles. They are familiar with database management, SQL, web development technologies, and packaged software applications. They will support process modeling and requirements gathering and leverage this technical expertise to help develop and evaluate third-party solutions or technologies that support business process improvements. The incumbent is responsible for ensuring that system documentation, such as process diagrams, data dictionaries, user manuals, and training materials, are accurate and up-to-date. They will participate in monitoring system metrics such as uptime, response times, and error rates to drive system optimization and performance improvements.

WHAT THE ROLE WILL DO:

• - Analyze and document business processes, workflows, data models, and other artifacts to assist in capturing the current and future states of business systems  

• - Research and propose approaches to develop functional and technical specifications for new or modified systems, processes, and procedures to meet business requirements 

• - Work closely with software developers, data analysts, and testers to ensure new systems or changes to existing systems meet the defined business requirements, are delivered timely, and within budget 

• - Help apply system settings and options to meet business goals supporting the planning and execution of system testing 

• - Conduct research on third-party solutions or technologies and gather insights related to their features, benefits, and drawbacks, and present findings to senior team members 

• - Support team in updating and maintaining system documentation to ensure accuracy and completeness, such as process diagrams, data dictionaries, user manuals, and training materials  

• - Analyze system metrics, such as uptime, response times, and error rates, to recommend system optimization and performance improvements 

• - Continuously monitor industry trends and emerging technologies to support the team with identifying potential opportunities to improve existing business systems and processes  

• - Support and coordinate training sessions for end-users, as needed

This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Must be eighteen years or older

Required Qualifications:

• 2+ years of experience in business systems analysis and design with a deep understanding of software development methodologies

• Knowledge of business and technical operations, workflows, and procedures

• Strong analytical, problem-solving and decision-making skills

• Strong communication skills with the ability to convey complex information to non-technical stakeholders and vice versa

• Experience utilizing tools, techniques, and leading practices related to data analysis, coding, and automation

• Knowledge of database structures and data management principles

• Bachelor’s degree in Business Administration or Information Systems, or in lieu of a degree, at least 3 years of experience in the field of business systems analysis or IT.

• Must be (18) years of age

• Must be legally authorized to work in the country of employment without now or in the future requiring sponsorship for employment visa status (e.g., OPT, CPT, H1B, EB-1, etc.)

Preferred Qualifications:

API testing experience, including but not limited to Postman experience

Microservices development knowledge, hands-on experience a plus

Technical Skills:

• Software Development Lifecyle (SDLC) Methodology

• Business Requirement Gathering & Documentation

• Software Testing & Quality Assurance Methodologies & Tools

• User Acceptance Testing (UAT)

• Process Modeling

• Workflow Management

• Data Analysis