Senior IT Systems Administrator

PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.  

Our technology also powers editions+, a white-label solution that enables publishers to deliver their digital content in interactive ways. Editions+ allows them to build a customizable platform that supports a wide range of revenue opportunities. 

We have an opportunity for a Senior IT Systems Administrator role to join our IT Team. 

As a Senior IT Systems Administrator, you will join a collaborative and forward-thinking team committed to creating positive impact across the organization. We value a solution-oriented mindset, teamwork, and a willingness to go above and beyond to support our colleagues and continuously improve our systems. This is a hands-on, onsite role based in our Richmond, BC office, with participation in an after-hours support rotation. 

In this role, you will: 

Infrastructure & Systems Administration 

• Own complex infrastructure issues and provide technical recommendations that improve reliability, performance, and scalability. 

• Implement, maintain, and monitor Windows and Linux server environments within our onsite hybrid data center. 

• Support technologies including Failover Clusters, Hyper-V Replicas, Active Directory, Microsoft Entra ID, VPNs, and Remote Gateway servers. 

• Install, configure, maintain, and troubleshoot enterprise workstations, servers, hardware, and related software in accordance with established procedures. 

• Deploy and administer iSCSI, NAS, and other enterprise storage solutions. 

• Support backup and disaster recovery processes, including regular restoration testing and validation. 

• Maintain accurate documentation for system and network architecture, configurations, procedures, and related technology policies. 

Network & Security 

• Configure, support, and troubleshoot enterprise network infrastructure, including routers, switches, firewalls, and VPN tunnels. 

• Work with technologies such as Cisco, SonicWall, and Fortinet. 

• Apply security best practices using ISO 27001 and CIS guidance as appropriate. 

• Apply, test, and verify critical firmware, operating system, and security patches. 

• Partner with the incident response team to support server and endpoint security. 

• Monitor and investigate endpoint, server, and infrastructure security alerts. 

• Review Active Directory and Microsoft Entra ID logs and respond appropriately to suspicious activity. 

• Proactively identify infrastructure and security risks before they become incidents. 

Monitoring, Incident Response & Reliability 

• Monitor server, network, and infrastructure performance to proactively identify and resolve issues. 

• Create, maintain, and audit monitoring and alerting as infrastructure and performance requirements evolve. 

• Monitor system utilization, outages, performance trends, and end-user requests, escalating issues to the appropriate teams when required. 

• Participate in an after-hours on-call rotation, responding remotely to critical alerts and infrastructure incidents, including server outages, monitoring alerts, and other urgent technical issues. 

• Troubleshoot and resolve critical incidents outside regular business hours when required; onsite response may occasionally be needed for rare, high-severity situations. 

Automation & Continuous Improvement 

• Use PowerShell and Bash scripting to automate system administration, user administration, and routine operational tasks. 

• Work with Terraform and Infrastructure as Code (IaC) to support infrastructure deployment and management. 

• Identify opportunities to improve systems, processes, automation, and architecture rather than simply maintaining the status quo. 

• Lead or significantly contribute to infrastructure and technology improvement projects. 

Technical Support & Team Collaboration 

• Provide Tier 2/3 technical support to head office employees, global team members, and digital publishing partners. 

• Take ownership of technical issues through to resolution. 

• Translate technical concepts clearly for non-technical users and help employees develop strong technology and security habits. 

• Mentor and support less experienced IT team members by sharing knowledge, providing guidance, and contributing to their technical development. 

• Collaborate closely with a supportive team of technical specialists and cross-functional partners. 

You are a great fit if you have:  

• 5+ years of hands-on Systems Administration experience managing and supporting production environments. 

• Proven experience supporting systems where uptime, security, reliability, and data integrity are critical. 

• Strong experience working across hybrid infrastructure environments, including both on-premises and cloud-based infrastructure systems. 

• Strong knowledge of Active Directory and Microsoft Entra ID. 

• Experience administering Windows and Linux environments, with familiarity supporting macOS. 

• Solid understanding of enterprise networking and the ability to troubleshoot connectivity, routing, firewall, and VPN issues. 

• Hands-on experience with security practices such as MFA, patch management, endpoint protection, system hardening, and access control. 

• Working knowledge of security technologies including firewalls, endpoint protection, antivirus, antispam, and related security tools. 

• Experience with IT service management practices, including incident, change, and configuration management. 

• Experience using PowerShell and Bash for automation and systems administration. 

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues independently. 

• Strong communication and customer service skills, including the ability to explain technical concepts to non-technical users. 

• The ability to prioritize effectively, work across multiple competing priorities, and remain composed in high-pressure or ambiguous situations. 

• A proactive, ownership-oriented mindset and the ability to identify risks and improvement opportunities before they become larger issues. 

• A commitment to continuous learning and staying current with emerging technologies, security practices, and infrastructure trends. 

• Strong hands-on experience with IT security operations, including monitoring, incident response, patch management, endpoint protection, and access controls. 

Bonus points if you:  

• Have a Bachelor’s degree in Computer Science, Information Technology, or a related field. 

• Have experience participating in security or compliance audits. 

• Have experience working directly with security, risk, or compliance teams. 

• Have experience leading technical projects or coordinating cross-functional technology initiatives. 

• Have acted as a technical lead or mentor to other IT professionals. 

• Have hands-on experience with Terraform and Infrastructure as Code. 

• Have experience working with Cisco, SonicWall, and/or Fortinet technologies. 

• Have a strong interest in technology and enjoy continuously improving how systems and infrastructure operate. 

Why us for your next career adventure? 

This two-year full-time role is based in our Richmond, BC office and requires to be on-premises full-time, 5 days a week. In addition, it might require working outside standard business hours. 

PressReader is committed to providing a fair compensation package which includes a 100% employer-paid health, dental, and vision benefit plan; 15 paid vacation days to start; health and wellness days and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a chance to be working with amazing people. The pay range for this role is $75,000 to $88,000, depending on experience.  

We thank everyone who is interested in our role. Only qualified candidates legally eligible to work in Canada will be directly contacted for this position. 

If you don’t see yourself fully reflected in every job requirement listed for this job, we still encourage you to apply. We are committed to creating a more equitable, inclusive and diverse company and we welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, sexual identification, and life experiences. If you require accommodation in completing any pre-employment assessments or applications, interviewing, or otherwise participating in the recruitment process, please email people@pressreader.com. 

Finally, sometimes emergencies happen and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility. 

To apply, please submit your resume, and a cover letter explaining why you are the right person for this role.