Director, Technology Operations Delivery Optimization

Position Summary...

What you'll do...

Role summary:
The (USA) Director, Technology Operations leads the strategic planning and execution of large-scale technology programs, ensuring alignment with business objectives and operational excellence. This role oversees financial management, risk mitigation, and performance monitoring to deliver measurable value. The director fosters strong stakeholder relationships, influences cross-functional teams, and drives continuous improvement through innovative technology solutions. By integrating business requirements with technology strategies, this position supports organizational success and operational efficiency while maintaining high standards of integrity and accountability across all initiatives.
About the team:
The Delivery Optimization team focuses on creating an intelligent, scalable, and cost-efficient last mile network by enhancing sourcing, catchment, address, and trip planning. This team drives innovation through advanced technologies and product capabilities to improve asset utilization, expand customer reach, and reduce costs. It supports Walmart’s operational excellence by managing programs, overseeing financials, engaging stakeholders, and coordinating business operations. The team ensures reliable trip preparation and timely deliveries while maintaining strategic alignment and consistent performance across multiple projects, contributing to the company’s commitment to efficient and effective last mile operations.
What you'll do:

• Lead the planning, budgeting, and financial management of technology operations programs, ensuring alignment with organizational goals.
• Define program charters, scopes, and performance baselines across multiple technology initiatives to drive successful delivery.
• Monitor program progress, costs, and risks, implementing mitigation strategies to ensure timely and cost-effective outcomes.
• Collaborate with stakeholders to translate business requirements into actionable technology strategies and solutions.
• Influence cross-functional teams through clear communication and relationship building to achieve program objectives.
• Develop and present business cases and forecasts to support decision-making and resource allocation.
• Drive continuous improvement by evaluating operational processes and adopting best practices in technology management.

What you'll bring:

• Extensive experience in program and financial management, including budgeting, forecasting, and ROI analysis.
• Proven ability to define and execute large-scale technology programs aligned with business strategy.
• Strong stakeholder management and influencing skills to build consensus and drive cross-functional collaboration.
• Expertise in monitoring program performance, risk assessment, and mitigation planning.
• Deep understanding of technology landscapes and ability to translate business requirements into actionable technology solutions.
• Excellent communication and relationship-building skills to engage teams and deliver clear, concise reports.
• Demonstrated capability in business operations, performance management, and driving continuous improvement initiatives.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.
3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.