Technical Support Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

Opensity Solutions is seeking a qualified candidate for the position of Technical Support Specialist. The TS Specialist will provide on-site technology-related support services within our client location.

Responsibilities:

• Ability to operate a computer in basic terms as well as coaching and troubleshooting for others

• Provide support for technical requests and flex services with a "can do" attitude and philosophy

• Field incoming support requests from end users via telephone, email and service desk system queue in a courteous and timely manner

• Engage firm IT through the client’s IT team as needed.

• Accurately communicate with client staff and Opensity Solutions team members regarding commitments, deadlines, challenges, requests, etc.

• Assist with conference room support for technology, including video conferences

• Assist with managing the hardware inventory, monitor and distribute

• Maintain ongoing communications with all departments managed by Opensity Solutions, providing support as needed and requested by the Site Supervisor and/or site leadership

• Assist in other areas of the site, on an as-needed basis.

Job Requirements:

• High School Diploma or equivalent

• Minimum of 1-year professional level work experience

• Previous experience in a client service-oriented field preferred

• Ability to multitask with attention to detail

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry or packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

• Excellent organizational skills

• Some travel may be required

• Strong initiative required; ability to work independently with minimal direct supervision

• Schedule: Monday - Friday, 8:00am - 5:00pm

The Compensation range for this role is 20.00 to 21.50 USD. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.