IT Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The IT Specialist will provide day-to-day technical and operational support for our client in areas such as conference room technology, hardware and asset management, office moves, and other technology-related services. This role is hands-on and requires professionalism, dependability, strong customer service skills, and a "no job too big or small" attitude.

The ideal candidate is detail-oriented, adaptable, and team-focused, with a can-do attitude and the ability to support both technology and logistical needs. While technical troubleshooting is part of the role, the emphasis is on ensuring smooth office operations and delivering reliable, client-focused service.

Responsibilities and Essential Functions

• Provide office support, including deskside assistance, conference room technology setup, and general IT services, with a positive, can-do approach.
• Assist with office moves, including disconnecting, reconnecting, and setting up equipment in new locations.
• Manage and maintain hardware inventory, ensuring accurate tracking and timely distribution.
• Monitor, maintain, and update the support ticket queue to ensure timely resolution of all requests.
• Perform routine hardware checks on printers, copiers, and other equipment.
• Assist with troubleshooting and resolving issues on desktops, laptops, printers, phones, and peripherals.
• Support hardware deployments, software installations, and equipment swaps.
• Respond to end user requests via phone, email, or ticketing system in a timely and professional manner.
• Communicate effectively with client staff and team members regarding timelines, updates, and challenges.

Required Characteristics and Credentials

• High School Diploma or equivalent.
• Minimum of 1 year of professional experience (client-facing support preferred).
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently while maintaining a collaborative, team-player mindset.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Ability to lift 40 lbs or more and move equipment on carts up to 100 lbs.
• Comfortable with physical activity including walking, bending, kneeling, and standing for extended periods.

The Compensation range for this role is 25.00 to 28.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.