IT Systems Administrator

Job Responsibilities:

• Administer, monitor, patch, and troubleshoot Windows, virtualization platforms, directory services, group policies, storage, backups, and cloud-connected services.
• Support gaming-related and property systems, which may include casino management, slot systems, player tracking, cage and credit, point-of-sale, hotel, access control, surveillance integrations, and other regulated applications.
• Maintain user accounts, role-based access, multifactor authentication, privileged access, and timely onboarding, transfer, and termination changes.
• Monitor system health, capacity, logs, alerts, and scheduled jobs; investigate issues and restore service within established priorities and escalation procedures.
• Perform operating system and application updates, vulnerability remediation, endpoint protection administration, and configuration management in accordance with change-control standards.
• Manage backup schedules, validate successful completion, test restorations, and support disaster recovery and business continuity exercises.
• Provide advanced technical support for servers, workstations, mobile devices, printers, interfaces, and business applications; document incidents, resolutions, and recurring problems.
• Coordinate maintenance and troubleshooting with gaming system manufacturers, managed service providers, telecommunications carriers, and other approved vendors.
• Maintain accurate inventories, network and system diagrams, configuration records, standard operating procedures, and knowledge articles.
• Support audits, regulatory reviews, evidence requests, and internal controls by producing accurate records and promptly remediating identified issues.
• Follow cybersecurity, data privacy, segregation-of-duties, physical access, and confidential information handling requirements.
• Participate in projects, upgrades, property openings or expansions, testing, implementation, and post-deployment support.

Competencies:

•  Service orientation and professional communication
• Analytical troubleshooting and sound judgment
• Security and compliance awareness
• Attention to detail and accurate documentation
• Ownership, reliability, and follow-through
• Collaboration across departments and vendors
• Ability to remain effective during service disruptions and changing priorities
• Project Management

Work Environment:

• Work is performed in offices, data rooms, telecommunications closets, and active gaming and hospitality areas.
• May be exposed to noise, crowds, flashing lights, and tobacco smoke where permitted by law