Deskside Support Technician

About us 

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions. 

WorleyCord is a leading industrial construction company in Canada, offering exciting career opportunities in fabrication, modularization, field installation, and professional support services. Our teams support some of the world's most complex industrial projects, including heavy-oil facilities, gas plants, power stations, and other large-scale industrial developments.

WorleyCord is seeking a Deskside Support Technician to join our team in Calgary, Alberta.

Position Overview

The Deskside Support Technician provides Tier 1, Tier 2, and Tier 3 technical support to troubleshoot hardware, software, and connectivity issues, identify root causes, and implement appropriate solutions. This role is responsible for installing, configuring, and maintaining IT equipment and software, supporting company-approved applications, maintaining accurate IT asset records, and assisting with inventory, shipping, and receiving activities.

The successful candidate will deliver reliable and responsive technical support to end users while helping ensure the efficient operation of IT services across office locations and project sites.

Key Responsibilities

• Image, configure, and deploy desktop computers, laptops, tablets, and peripheral devices in accordance with established procedures, documentation, and deployment checklists.

• Provide timely and effective technical support to end users through email, telephone, and in-person interactions.

• Create, configure, and manage user accounts and access permissions within Active Directory, Microsoft Azure, and Microsoft 365.

• Diagnose and troubleshoot network connectivity issues and collaborate with networking teams to facilitate resolution.

• Coordinate with management to plan and execute IT setup, equipment deployment, and demobilization activities for field operations and construction projects.

• Support IT inventory management, procurement, shipping, receiving, and equipment distribution.

• Maintain accurate IT asset records and use asset management tools to monitor, review, analyze, and track equipment throughout its lifecycle.

• Coordinate with management and third-party vendors to arrange equipment lease returns and ensure timely processing.

• Protect confidential and sensitive information accessed, processed, or stored during the performance of duties.

• Provide on-call and after-hours technical support as required to meet business and project needs.

• Assist other departments with IT-related and operational tasks as required, based on workload and business priorities.

Qualifications and Requirements

• Minimum of one year of experience in an IT service desk, technical support, or similar IT support role.

• Post-secondary education in Information Technology or a related field.

• Demonstrated proficiency with Microsoft 365, Microsoft Teams, Bluebeam, and other common office applications and productivity tools.

• Strong troubleshooting, critical-thinking, and problem-solving skills.

• Excellent organizational and time-management skills, with the ability to manage competing priorities, adapt to changing demands, and complete tasks within established timelines.

• Strong interpersonal, communication, and customer service skills, with the ability to communicate professionally, tactfully, and diplomatically.

• Effective written and verbal business communication skills.

• A customer-focused approach, with the ability to build and maintain positive working relationships with internal and external stakeholders.

• Ability to work effectively in a fast-paced environment involving repetitive tasks and changing priorities.

• Physical ability to lift equipment weighing up to 20 pounds.

• Valid driver's license and ability to operate a company vehicle as required.

• Experience working in an Engineering, Procurement, and Construction (EPC) environment is considered an asset but is not required.

 Work Conditions

• Work location: Calgary office at 49 Quarry Park Blvd, Calgary.

• Work schedule: 40 hours per week, working on-site Monday through Thursday and remotely on Fridays.

• Flexible hours: Occasional extended hours, on-call duties, and after-hours support may be required based on business needs.

• Travel requirements: Travel to construction sites and remote offices may be necessary to support IT deployments, new project mobilization, and ongoing technical support.

• Field support: The role may require operating a company vehicle and assisting with IT equipment setup, deployment, and demobilization at project locations.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.