Security Operations Center Monitor, Texas Behavioral Health Center

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under general supervision to provide continuous monitoring and reporting of security-related systems within the Texas Behavioral Health Center's Security Operations Center (SOC). Monitors closed-circuit television (CCTV), electronic access control alarms, duress/panic alarms, and other security system alerts. Communicates observed security events the University Police Communications Center and supports the safety and security of forensic and civil hospital environments through accurate documentation, alert notification, and adherence to established protocols.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education

High School Diploma or equivalent

Preferred

• Experience

1 year of experience in security, monitoring, dispatching, or related public safety role.
Experience in a hospital, behavioral health, or control-room environment beneficial.

JOB DUTIES

• Monitors CCTV systems covering exterior areas, entrances/exits, hallways, and other designated security-only locations within the Texas Behavioral Health Center.
• Observes and identifies potential security issues, suspicious activity, or safety concerns and notifies the University Police Communications Center for appropriate response.
• Monitors electronic access control alarms (door forced/held alarms, unauthorized attempts, system troubles) and escalates findings per University Police departmental procedures.
• Monitors and responds to duress/panic alarm activations by ensuring timely communication to the University Police Communications Center.
• Maintains detailed and accurate documentation of all observed incidents, alarms, system notifications, and communications.
• Performs basic system checks and reports malfunctioning cameras, offline devices, alarm anomalies, or recording issues to Electronic Security personnel.
• Supports the University Police Communications Center by providing real-time camera observations during unfolding security situations or officer-initiated requests.
• Retrieves video clips or assists personnel in identifying camera locations and timestamps for investigative purposes, following chain-of-custody and data-access protocols.
• Coordinates with on-site contract security officers by relaying observed activity and supporting facility access management when requested.
• Ensures compliance with privacy, confidentiality, and hospital security practices.
• Performs other duties as assigned.

 

Knowledge, Skills and Abilities

• Knowledge of basic computer operations, CCTV systems, alarm monitoring software, and standard office equipment.
• Ability to remain attentive while monitoring multiple screens in a fast-paced environment.
• Ability to communicate clearly and effectively with the University Police Communications Center, contract security officers, University police officers and other hospital staff.
• Ability to follow established procedures and escalate issues appropriately.
• Ability to maintain confidentiality and work with sensitive security information.
• Strong attention to detail, situational awareness, and documentation accuracy.
• Ability to work independently and as part of a team.
• Ability to maintain composure during high-stress or rapidly evolving events.
• Customer service orientation when interacting with internal stakeholders.
• Adaptability and flexibility to changes in protocols, systems, or work environment.

 

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

 

Physical Requirements

• Sitting
• Walking

 

Working Conditions

• Indoors
• Office Setting

 

Salary Information
Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.