Senior IT Support Specialist

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story' 

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. 

 

In the role of Senior IT Support Specialist, we'll count on you to: 
 

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Serve as an example to junior staff, and is the "in-house" expert when it comes to complicated technical issues
• Participate in enterprise-wide IT projects and initiatives
• Consistently act, think and communicate as a leader among his/her peers and all HDR staff.
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk side training upon request for enterprise applications
• Request hardware and software through the requisition system as directed by their supervisor
• Provide hardware support, and printer and printing support
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Assist the IT Support team with software inventory where required
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
• A valid US Driver's License is required.
• Perform other duties as needed

Preferred Qualifications
 

• Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
• This position may include travel
• Working knowledge of Windows 11/M365.
• Knowledge of A&E Industry
• Associate's degree in Computer Science/MIS-related area or equivalent work experience

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Required Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience
• A minimum of 3 years of experience in technical support of PC, networks and servers
• Excellent working knowledge of computer and peripherals
• Expanded working knowledge in systems operations and maintenance
• Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Servers
• Working knowledge and ability to help users with Microsoft Office applications
• Excellent client service and interpersonal skills
• Ability to communicate needs and new ideas with users and management
• Ability to write software and hardware evaluations and make recommendations for management review
• Ability to work with vendors to request service and work through defective product issues
• Self-starter able to handle multiple tasks and deadlines with minimal supervision
• Schedule & Presence:  This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday.  Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.