IT Support Technician - Bilingual in Korean REQUIRED

Job Description

PC & Operating System Support

• Provide onsite technical support for desktop computers, laptops, and Windows operating systems.

• Install, configure, maintain, and troubleshoot PC hardware, software, and peripheral devices.

• Diagnose and resolve operating system errors, application issues, and hardware malfunctions.

• Perform PC setup, system imaging, software installation, and device replacement.

• Support operating system updates, security patches, and routine system maintenance.

• Assist with user account setup, password resets, and basic access-related issues.

IT Helpdesk & End-User Support

• Respond to employee IT support requests and troubleshoot technical issues.

• Provide Tier 1 and basic Tier 2 technical support for hardware, software, and connectivity problems.

• Troubleshoot printers, scanners, monitors, and other workplace IT equipment.

• Document technical issues, troubleshooting steps, and resolutions.

• Escalate complex technical issues to appropriate IT teams or vendors.

• Maintain accurate IT asset and equipment records.

IT Infrastructure & Operational Support

• Troubleshoot basic LAN/Wi-Fi connectivity and network access issues.

• Assist with workstation deployment, equipment replacement, and IT inventory management.

• Coordinate with internal IT teams to ensure stable daily IT operations.

• Support IT-related activities in office and manufacturing environments.

• Follow company IT security policies and operational procedures.

Qualifications

• Previous experience in IT support, desktop support, helpdesk, or PC/OS administration.

• Hands-on experience supporting Microsoft Windows operating systems.

• Knowledge of desktop/laptop hardware installation, maintenance, and troubleshooting.

• Experience installing and troubleshooting business applications and peripheral devices.

• Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, and VPN.

• Familiarity with user account administration and general IT support procedures.

• Strong troubleshooting, problem-solving, and communication skills.

• Ability to provide technical support independently in an onsite environment.

• Strong organizational skills and the ability to manage multiple support requests.

Preferred Qualifications

• Experience supporting IT systems in manufacturing, automotive, logistics, or warehouse environments.

• Familiarity with Active Directory, Microsoft 365, and remote support tools.

• Experience with PC imaging, workstation deployment, and IT asset management.

• Basic understanding of MES or other manufacturing IT systems.

• CompTIA A+, Network+, or Microsoft-related certifications.

• Experience coordinating with corporate IT teams or external technical support vendors.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Company Description

 IT Support Technician

Location: Columbia, NC 
Employment Type: Full-Time / Contract
Salary: Approximately $60,000 annually (DOE)
Work Arrangement: Onsite
 

Position Overview

We are seeking a motivated and technically skilled PC/OS Support Specialist / IT Support Technician to provide onsite IT support facility in Columbia, NC.

The ideal candidate will have hands-on experience supporting Windows-based PCs, operating systems, hardware, software, and general IT troubleshooting in a corporate or manufacturing environment.

This position will primarily focus on day-to-day PC and operating system support, ensuring that end users and business operations receive timely technical assistance.

There may also be an opportunity to transition into a Manufacturing Execution System (MES) Operator role in the future, depending on operational needs.