Production Support Specialist (Prime Brokerage)

Job Description

Job Title: Prime Production Support Specialist (Prime Brokerage)
Department: Technology
Location: NY
Corporate Title: Associate

Who We Are

We are a financial services group operating within the global framework of Robert Walters, the world’s most trusted talent solutions business. Across the globe, we help individuals, institutions, and businesses achieve their goals, delivering innovative solutions and expert guidance across a range of services. Founded on a tradition of disciplined entrepreneurship, we combine creative thinking with deep expertise to make a real impact on our clients.

The Role 

Our client is seeking a Prime Production Support Specialist (Prime Brokerage).

This role offers an exciting opportunity to join a global team, providing top-tier service to existing and prospective clients while expanding the business on a product and global level. 

The successful candidate will be responsible to provide front-office focused Prime Brokerage production support, managing incidents, client connectivity, platform stability, and continuous service improvements across global business and technology teams.

What you’ll do

• Provide 1st and 2nd line production support for Prime Brokerage platforms across Equity Finance, Cash, Synthetics, and reporting systems in a global 24x5 follow-the-sun environment.
• Act as the primary contact for trading desks, internal users, and clients, handling queries and investigating business and technical issues.
• Manage client and vendor connectivity, including API- and FTP-based integrations, while overseeing batch processing and system operations.
• Track, prioritize, and resolve incidents, problems, and recurring issues, driving continuous platform and process improvements, including automation initiatives.
• Collaborate with development teams and technology groups across the bank to support releases, escalations, risk management, capacity planning, and disaster recovery activities.
• Work closely with global business and technology stakeholders to support interconnected Prime Brokerage systems and ensure service stability.
• Develop a strong understanding of Prime Brokerage operations while managing multiple priorities, maintaining effective communication, and delivering high-quality support.Build strong relationships across the global Equities business to drive effective cross-regional collaboration. 

What you bring 

• Prior application support experience in a banking environment, ideally within a front-office setting, with strong Prime Brokerage knowledge or a willingness to learn.
• Strong communication and stakeholder management skills, with confidence engaging internal teams, external clients, and business users.
• Experience using AI tools within banking environments, including developing or enhancing functionality to improve operational efficiency.
• Strong SQL skills and hands-on experience supporting Linux-based applications, scripting, and automation solutions.
• Experience with job scheduling tools such as Autosys; exposure to Windows Server environments, Java, and Git is advantageous.
• Strong analytical and problem-solving abilities, with the capacity to assess complex business and technical issues and deliver effective solutions.
• Proactive, adaptable, and results-driven, with a strong sense of ownership, the ability to manage competing priorities, and a focus on continuous improvement and innovation.

What’s Next

If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

Additional Information

All your information will be kept confidential according to EEO guidelines.