Business Systems Manager, Oracle HCM

Receives business analysis department assignments in the form of objectives. Understands goals and processes by which to meet department goals and objectives. Exercises judgment within defined procedures, policies, and department protocol to determine appropriate action.

The Business Systems Manager 1 is responsible for leading the functional team supporting enterprise Human Resources (HR) systems and related technology services, including Oracle HCM, UCPath, and peripheral systems supporting HR operations. The position works in partnership with HR functional units, the technical systems manager and technical teams, the UC Office of the President (UCOP), and other stakeholders responsible for business operations, integrations, reporting, and related services.

Responsibilities include functional oversight of production support and the planning and implementation of new systems, enhancements, integrations, upgrades, and releases. The position provides functional leadership and works collaboratively with technical leadership to ensure system reliability, data integrity, effective reporting, and technology solutions that support UCSF's HR business and operational needs.

This responsibility requires significant interaction (frequently/ daily) with several technical campus units and virtually all UCSF Schools and Departments.

The systems, modules, and business processes within the position's portfolio may evolve based on organizational priorities and business needs.

Department Overview 

The IT Business Informatics and Analysis department supports enterprise business applications across UCSF Health and campus, including Human Resources, Learning Solutions, Financials, Supply Chain, and Student Information Systems. The department ensures the reliable day-to-day operation of these systems and supports the implementation of enhancements and new capabilities in response to organizational and business needs.

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
30	Yes	Functional Systems Management & Production Support Lead the functional management and support of enterprise HR systems, including Oracle HCM, UCPath, and related systems supporting HR operations. Oversee production support, functional configuration, and issue analysis and resolution. Ensure reliable and effective day-to-day operation of HR systems and services. Partner with technical leadership on solutions requiring development, integrations, or other technical expertise. Provide functional guidance and oversight for complex system and business process issues.
20	Yes	Team Leadership & People Management Manage and develop functional team members responsible for HR systems, reporting, and related services. Establish team priorities and assign and monitor work. Define roles, responsibilities, performance goals, and expectations. Conduct performance evaluations and provide ongoing coaching and professional development. Ensure appropriate staffing, knowledge transfer, and coverage to support ongoing operations and projects.
15	Yes	Enhancements, Releases & System Implementation Provide functional leadership for system enhancements, Oracle Cloud releases, upgrades, integrations, and implementation of new capabilities. Oversee requirements definition, functional design, and impact analysis. Develop and coordinate testing strategies, execution, and business readiness activities. Coordinate implementation activities with technical teams, HR functional units, UCOP, vendors, and other stakeholders. Ensure successful delivery of system changes and new functionality.
15	Yes	Business Systems Analysis, Reporting & Data Provide leadership and oversight for business systems analysis supporting HR systems and business processes. Ensure business needs and requirements are clearly defined, analyzed, and translated into effective system and technology solutions. Provide oversight for HR reporting and data analysis to support business and operational needs. Oversee the analysis and resolution of system, data integrity, and reporting issues across supported HR systems. Collaborate with functional and technical partners on solutions involving multiple systems, integrations, business processes, or data sources. Identify and recommend opportunities to improve systems, reporting, data quality, and business processes.
10	Yes	Stakeholder Partnership & Prioritization Partner with HR leadership, functional units, peer Systems Managers, technical teams, UCOP, and other stakeholders to identify and evaluate business needs and technology solutions. Facilitate the prioritization of system initiatives, enhancements, and support needs. Support decision-making related to competing priorities, resource needs, system capabilities, and implementation approaches. Assess business and operational impacts, dependencies, and risks when evaluating priorities and solutions. Promote effective communication and collaboration among functional, technical, and business stakeholders.
10	Yes	Operational Governance, Security & Continuous Improvement Ensure functional system activities follow established UCSF policies, standards, controls, and procedures for analysis, documentation, testing, change management, and production implementation. Promote appropriate security, access, and data privacy practices for HR systems and information in accordance with applicable UCSF and UC policies and requirements. Support appropriate governance and review of system access, data use, and handling of sensitive HR information. Maintain effective documentation, knowledge transfer, and operational continuity across supported systems and business processes. Identify and implement opportunities to improve system support, business processes, controls, and service delivery. Recommend and facilitate bestsystems business practices. Perform other duties and responsibilities appropriate to the position and consistent with organizational needs.
100%		(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g.,15, 20) thenhighlight the totalsum (e.g., 1%) at the bottom of the columnand press F9. The totalsum should addup to 100%.)

REQUIRED QUALIFICATIONS

• Bachelor's degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field.
• 5 years of experience with enterprise resource planning (ERP) or human capital management (HCM) systems.
• In-depth knowledge of Human Resources business practices, processes, and operations, combined with strong functional knowledge of enterprise HR systems and demonstrated ability to apply that knowledge to business process improvement and effective technology solutions.
• In-depth functional knowledge of Oracle Cloud HCM and UCPath/PeopleSoft, including system functionality, configuration, data structures, reporting, integrations, release management, and the interdependencies among systems and business processes.
• Demonstrated experience leading business systems analysis, including requirements definition, business process analysis, solution evaluation, functional design, reporting and data analysis, testing, implementation, and production support.
• Demonstrated ability to lead and coordinate complex enterprise system initiatives, evaluate competing priorities and dependencies, and recommend solutions considering business needs, system capabilities, risks, and resource requirements.
• Demonstrated leadership and people management skills, including establishing priorities, managing workload, setting performance expectations, developing staff, and supporting effective team performance.
• Demonstrated ability to collaborate with and influence functional, technical, organizational, and external stakeholders and communicate complex business and technical concepts effectively to diverse audiences.
• Knowledge of information security, access control, data integrity, and data privacy principles applicable to enterprise HR systems and sensitive workforce information.

PREFERRED QUALIFICATIONS

• Typically 2-5 years of experience managing an information technology organization.
• 5 years of UC experience.
• 10 years related experience
• Certifications
  • Lean Six Sigma (LSSGB or LSSBB)
  • Project Management Professional (PMP)
• Experience supporting enterprise HR systems in a higher education, academic medical center, healthcare, or similarly complex organizational environment.
• Experience with full lifecycle implementations, major enhancements, or transformations involving Oracle Cloud HCM, PeopleSoft/UCPath, or comparable enterprise HR platforms.
•  Knowledge of organizational structures, business processes, and IT operating models within the University of California or a comparable complex institution.