Production Support

Join Cantor Fitzgerald Technology Markets LLC as a Production Support Engineer, where you will own the health and reliability of our trading systems across Credit, Rates, FX and Equities. You will work closely with development, operations and business users, providing rapid diagnosis, clear communication, and continuous improvement of monitoring, automation and documentation in a fast‑paced fintech environment.

• Own end‑to‑end production incidents, drive rapid diagnosis, restoration, and escalation when needed.
• Prioritize issues based on business impact and urgency, ensuring critical services are restored first.
• Monitor health of trading platform components and enhance monitoring coverage and signal quality.
• Support and maintain Production and UAT environments, including routine updates and patches.
• Communicate clearly with users and internal teams via Teams, email, phone and ticketing system.
• Collaborate with Development to ensure clean handover of new systems and releases into Support.
• Provide calm, concise technical updates during incidents to keep the business informed.
• Participate in incident, problem and change management processes and associated governance.
• Identify operational risks, close gaps, and share knowledge through documentation and tooling improvements.

• Bachelor’s degree from a top‑tier university.
• Strong written and verbal communication skills; personable and organized.
• Ability to manage multiple priorities and work effectively under pressure.
• Interest in or exposure to AI tools and technologies.
• Keen interest in financial markets and fintech, with a desire to learn trading concepts.
• Willingness to work occasional evenings or weekends for planned tasks and projects.
• Desire to learn Python, shell scripting and automation; prior exposure is a plus.
• Excellent customer‑service mindset with fluent English.
• Commitment to developing incident, problem‑management and documentation disciplines.

Compensation Expectations: $100,000-$110,000 Base Salary

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