End-User Experience & Engagement Business Analyst

Job Summary

Community Health Systems (CHS) seeks an End-User Experience & Engagement Business  Analyst (BA) for our Electronic Health Record (EHR) Team. This role supports EHR  implementations, enhancements, and organizational change through change management,  business analysis, and end-user engagement. You will assess stakeholder impacts, readiness,  and adoption needs to support successful change and sustained adoption. Collaborating with  clinical, operational, product, technology, and project teams, you will strengthen stakeholder  engagement, improve the EHR experience, and advance organizational priorities.

Essential Functions

• Responsibilities are listed in order of importance and/or approximate percentage of time  spent, from highest to lowest.
• Support organizational change management for EHR implementations, enhancements,  releases, and organizational initiatives to promote readiness, adoption, and sustainment.
• Assess stakeholder impacts, readiness, adoption barriers, workflow changes, and  capability needs to inform change, engagement, and learning strategies.
• Partner with product, clinical, operational, technology, project, and Learning and  Development teams to integrate OCM and end-user experience activities into EHR  initiatives.
• Analyze stakeholder needs, workflows, user feedback, adoption, and operational data to  identify barriers, evaluate effectiveness, and recommend improvements.
• Support go-live and post-implementation activities, including readiness, end-user  engagement, super user programs, adoption support, and continuous improvement.
• Develop and coordinate business requirements, workflows, project deliverables,  implementation needs, risks, dependencies, and OCM documentation.
• Support project governance, stakeholder engagement, reporting, and operational  processes to promote effective delivery and consistent EHR experiences.
• Identify opportunities to leverage analytics, emerging technologies, and innovative  approaches to enhance EHR usability, adoption, and organizational effectiveness.
• Perform other duties as assigned. Maintain regular and reliable attendance. Comply with all policies and standards.

Qualifications

• Bachelor’s degree in Business Administration,  Business Analytics, Health Informatics, Healthcare  Administration, Organizational Development,  Organizational Psychology, Education, Learning  and Development, Communications, Health  Communication, or a related field, or an equivalent  combination of education and relevant  
• 3+ years of relevant professional experience  supporting business analysis, end-user experience,  organizational change, implementation, or related  initiatives.

Knowledge, Skills and Abilities

• Experience analyzing business, clinical, and  operational needs to identify workflow impacts,  stakeholder needs, and opportunities to improve  technology adoption and user experience. 
• Experience supporting technology implementations, operational initiatives, or  organizational change. 
• Experience applying change management  principles and practices to support stakeholder  engagement, readiness, adoption, and sustainment. 
• Experience collaborating with cross-functional  project, product, clinical, operational, technology,  and other stakeholder teams.
• Experience working on EHR or healthcare  technology product teams, with familiarity in  product roadmaps, release planning, implementation, and project management principles. 
• Experience supporting EHR implementations or  enhancements, clinical technology adoption, or  healthcare transformation within a healthcare or  health system environment. 
• Experience developing and delivering learning,  enablement, or change strategies for diverse  stakeholder audiences. 
• Experience applying formal change management  methodologies, tools, and practices.
• Experience analyzing user experience, workflows,  stakeholder feedback, adoption, or engagement  data to inform improvements.