AMI Data Analyst

AMI Data Analyst

The AMI Data Analyst position is a highly technical job that oversees the flow of AMI (Advanced Meter Infrastructure) data from 1.6 million customer meters to the APC billing systems. This position ensures the continuous availability of high quality data from the AMI Systems (Sensus RNI, MV90Xi) to C2M and all other systems that rely on meter data (for billing and other uses, both internal and external).  The AMI Data Analyst will ensure that servers, routers, operating systems, and databases are operating correctly and reporting data.  They will analyze the daily performance of all meters, ensure the continuity and quality of data, monitor the billing success, and identify potential operational problem areas. The AMI Data Analyst will ensure the resolution of any meter exceptions caused by system performance, application, or system failures to transmit meter data to other systems, such as C2M. They will work with other team members to prepare daily analysis of AMI system performance, report problem areas to identify performance trends, and develop operational processes to improve data collection. 

The AMI Data Analyst will work closely with our partner organizations: Energy Sales and Services, Technology Organization, Customer Services, Regulatory, Power Delivery, and Metering Services.  Strong relationships and clear communication between these groups is needed to ensure meter data is provided to all required systems in a timely manner to best serve our customers. 

JOB REQUIREMENTS (Education, Experience, Knowledge, and Skills) 

• 4- year degree in business, computer systems, or engineering is preferred
• 2+ years of experience in Customer Services, Metering Services, Technology Organization, Power Delivery operations, data analysis, or communications systems
• Ability to work and communicate effectively with the internal partner departments, managers, vendors, and suppliers
• Ability to manage multiple complex technology and business issues
• Strong interpersonal skills and ability to work well in team setting
• Knowledge of Customer Services billing processes and field services, communications systems (particularly RF), metering technologies, and the TO systems necessary to monitor and measure the deployment of over 1.5 million meters 
• Occasional "on call" assignments/irregular hours will be required

JOB RESPONSIBILITIES 

• Ensure continuous availability of high quality data from the AMI Systems (Sensus RNI, MV90Xi, C2M ) among many other systems that rely on meter data
• Monitor and review data several times during each working day to ensure AMI system performance
• Detailed knowledge of data flow processes and architecture associated with transporting data from the meters to the data collectors, communications systems, and TO systems
• Identify and troubleshoot issues with AMI Systems and infrastructure (hardware, software, and network) that interrupt data flow processes
• Ability to detect anomalies and exceptions to the quality standards for the data 
• Ability to analyze Load Profile data and make appropriate edits working with partner departments (Energy Sales, Customer Services, Revenue Accounting)
• Ability to work with others to achieve resolution for issues with AMI Systems or data quality
• Provide training as necessary to team members or internal partners
• Enhance work practices by assisting with specifying requirements, designing, building, testing, and evaluating the various; write queries, scripts, or programs to enhance data analysis
• Daily communication with internal partners to ensure accurate dataflow
• Prepare summaries and reports of AMI operational activities and results for APC management

SKILLS & BEHAVIORAL ATTRIBUTES

• Excellent communication skills
• Self-directed with strong initiative 
• Accountability - takes personal ownership of projects and responsibilities
• Strong teamwork, collaboration, and participation
• Continuous learner – seeks growth and development
• Ability to build and maintain relationships with partners
• Consistently sets and maintains high performance standards 
• Demonstrates customer service mindset
• Supports the concepts of Diversity, Equity, and Inclusion
• Recognized as a Student of the Business 
• Must demonstrate behaviors consistent with the Company's values of unquestionable trust, 

superior performance, and total commitment