Business Services Representative II - CPRD

Full Salary Ranges: $21.96 - $31.84 hourly

Anticipated Hiring Ranges: $21.96 - $24.23 hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted.  This law is intended to improve wage transparency.  The City of Greeley, in support of wage transparency, posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).  The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.  

City of Greeley's Total Rewards
The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well-being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards. This approach ensures that the city remains an attractive, inclusive, and rewarding work environment, while also effectively serving the community.  

Benefits: This position is benefits eligible. Please view our benefits guide here.

Job Summary:

Under the direction of the Business Service Manager, the Business Service Representative II is vital to support the CPRD's Administration and Culture Division. This position is the central point of contact for visitors/customers to Administration area and assists with Department meetings and projects. The Business Service Representative II provides daily administrative functions for Culture, Public Art, and supports the Arts Commission and Museum Advisory Board. 

Experience, Knowledge, Skills:

Minimum Requirements:

• High School diploma or equivalent.

• Two to Four (2-4) years of increasing administrative support/secretarial experience.

• 1-3 years customer service experience;
• 1-3 years administrative support experience;  
• Knowledge of Microsoft office;
• Exceptional communication and organization skills;

 OR 

• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,

AND 

• Possession of a valid driver’s license.

Preferred:

• Amilia and Oracle software experience.

• Specialized training in a related program of less than 18 months duration.

Knowledge, Skills and Abilities

• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.

• Computer skills, including the ability to utilize Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.

• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.

• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.

• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.

• Ability to provide accountability of processes and tasks under the oversight of the Business Service Manager and in support of the other administrative team members.

• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.

• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.

• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.

• Ability to navigate a complex political environment.

• Knowledge of department purchasing card bill paying, record keeping, filing systems, and procedures for reconciling.

• Knowledge of business operations principles and best practices.

• Knowledge of office management principles and best practices.

• Proofreading, grammar, punctuation, and formatting skills, including the ability maintain consistency and be cognizant of and address details.

• Represent the department and the City in a positive and professional manner.

• Ability to handle and maintain sensitive and confidential material.

• Ability to organize, plan, and execute logistics tied to meeting and/or event planning.

• Ability to maintain accurate and detailed records and record keeping systems

• Ability to prepare reports, briefings, and presentations in a variety of formats (e.g. verbal, written, visual, etc.).

Travel:

• Category A-Standard Local Travel: This position requires occasional local travel within the County. Employees may be expected to walk or drive short distances to attend meetings, trainings, or perform work at other city buildings or partner sites.

Essential Functions:

• Accounts Payable/Receivable: Creation of requisitions, purchase orders and request for payments. Includes use of a City of Greeley credit card and performs Visa expense editing for Culture, Public Art and Administrative staff.
• Manage contract routing and filing for the Director of CPRD.
• Department contact for submitting Council agenda item requests and open records requests.
• Supports Arts Commission and Museum Advisory Board with meeting scheduling, taking minutes, filing documents with City Clerk's office. 
• Support administration, filing, ordering, department meetings, organizing and maintaining supply closet.
• Participate in department work programs and special projects including but not limited to the Christmas Party. Event Planning for department, 3-6 events per year.
• Administrative staff calendar management. 
• Other duties include ordering supplies, name tags, shipping and mailing, assisting with Department meetings, community meetings and special events.

Customer Service

• Central point of contact for the CPRD Administration area. Provide quality customer service by assisting customers and through receiving incoming phone calls.

• Communicate efficiently and effectively to internal and external customers through face-to-face, phone and email interactions.
• Foster and develop principled relationships with City staff, community partners and organizations.

Technology and Risk Management

• Effectively utilize software systems such as Amilia, Microsoft office/Teams, and Oracle.

Supervisory Responsibilities:

• N/A

Work Environment and Physical Requirements:

Work Environment:

• Work is performed mainly in an office environment;
• Subject to working alone and/or with groups and/or attends meetings; occasional evening or weekend work for special events;
• Extended periods of time at a fixed workstation;
• May have frequent interruptions; required to multi-task; inflexible deadlines;

Physical Requirements:

• Minimal physical effort typically found in clerical work.
• Primarily sedentary, may occasionally lift and carry light objects.
• Minimal walking or standing.
• Minimal lifting of heavy items or standing for long periods of time.
• Vision to perform physical activities, read computer keyboards, reference books and other written documents;
• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 50 lbs.
• Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment and complete paperwork.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .

Conditions of Employment: The City of Greeley is an at-will employer.  Employees and the City may terminate employment at any time for any reason.  Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.