Bilingual (FRENCH) Alarm Monitoring/Security Operations Rep

Job Description:

• Communicate and consult with Branch Management, Supervisors, Security Guards across the country to provide after-hours support with various operational issues
• Inbound/Outbound calls to manage inquiries, provide resolutions via escalations to Branch
• Confirming the Health & Safety of Security guards in the field via various alerts
• Prompt and accurate data entry for applications such as IMMIX, Outlook and WFM while managing Remote Guarding alarms and security guard scheduling transactions.
• Demonstrating a strong understanding of Securitas' internal policies and process to educate Guards, Managers and efficiently action various requests.
• Monitoring CCTV systems in IMMIX for unauthorized activity and filling out reports for any suspicious activity in a timely fashion
• Demonstrate professional business etiquette and customer service
• Perform duties with Integrity, Vigilance and Helpfulness

Job Requirements:

• Individuals with Security and/or Call Centre experience preferred
• A decent aptitude with computers is an asset
• We are a 24/7/365 operation, and our shifts reflect that
• We are looking for Bilingual (English/French) Speaker
• With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly
• Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling
• Frequent sitting, and computer use, which may be required for extended periods of time
• Additional physical requirements may include frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, Indigenous people, visible minorities, and persons with disabilities. Accommodations are available for applicants with disabilities throughout the recruitment process. We value diversity and inclusion and encourage all qualified people to apply.

Thank you to all that apply. Those selected for an interview will be contacted. 

Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process. 

Further information about the Company: www.securitas.ca

#AF-CanadaGTSO