Manager, Product Owner

JOB SUMMARY

The Manager, Product Owner for the CEC Engage Team is responsible for driving the evolution of Marriott's Empower Engage capabilities, including Specialty desks, OCA, CRT, Missing Stays, Loyalty and Case Management. This role partners closely with business stakeholders, architects, engineering teams, QA, and dependent domain teams to define product capabilities, maintain a prioritized backlog, and ensure high-quality delivery of customer and business value.

The ideal candidate combines strong product thinking, business analysis skills, stakeholder management, and agile delivery experience. They can translate complex business needs into detailed requirements while ensuring alignment with strategic priorities and platform roadmaps. This role plays a critical part in enabling scalable, reliable, and seamless CEC associate experiences.

CANDIDATE PROFILE 

Education and Experience

Required

• Bachelor’s degree in information technology, computer science or a related field or equivalent professional experience
• At least 5 years of experience in product management or software development in an Agile environment
• Experience writing user stories, acceptance criteria, epics, and process documentation
• Experience with Jira, Confluence, Agile methodologies, and cross-functional product teams
• Strong understanding of CEC processes covering multiple areas within the CE

Preferred

• Strong stakeholder management and communication skills
• Ability to balance strategic planning with hands-on delivery execution
• Experience working with Empower Engage

CORE WORK ACTIVITIES

Backlog Management & Prioritization

• Own and maintain the product backlog, ensuring features, epics, and stories are aligned with business priorities
• Prioritize work based on customer value, operational impact, strategic initiatives, and technical dependencies
• Build and refine backlog items for upcoming sprints, program increments, and future releases
• Ensure stories meet Definition of Ready and are prepared for development execution 

Requirements & Story Development

• Gather, analyze, and document business requirements from stakeholders across multiple domains
• Translate business needs into clear user stories, acceptance criteria, process flows, and business rules
• Lead functional story refinement sessions and collaborate with technical leads during solution reviews
• Ensure requirements are complete, testable, and understandable for engineering and QA teams

Agile Delivery & Execution

• Participate in sprint planning, backlog grooming, demos, retrospectives, and release activities

• Partner with Scrum Masters, engineers, and quality engineers to remove ambiguity and 

  support delivery

• Monitor progress against commitments and proactively address risks, blockers, and dependencies
• Validate completed work against acceptance criteria and business expectations

Stakeholder Collaboration

• Serve as the primary liaison between business stakeholders and technical delivery teams
• Facilitate alignment across dependent domains including Loyalty, Guest Profile, and other platform services
• Communicate priorities, delivery status, risks, and upcoming initiatives to stakeholders and leadership
• Support executive updates, demos, and product reviews

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.