Lead Software Engineer

The Lead Software Engineer plays a strategic role in designing and enhancing software applications, products, websites, and digital products across the organization. The role will be responsible for providing technical leadership, designing, developing, and testing highly complex software systems or applications for software enhancements and new products, including cloud-based or internet-related tools for internal and external consumption. The incumbent will provide technical solutions to enable the company to meet its strategic objectives through effective collaboration with business analysts, quality assurance testers, and project managers. The incumbent will lead others to ensure successful teamwork, effective development, and delivery of high-quality software solutions. This role serves as the technical lead for business-critical digital products, providing technical leadership for both application enhancements and complex production support activities.

WHAT THE ROLE WILL DO:

• Provide technical leadership in software planning cycles and connect with the team to provide feedback on product/project estimates and guiding the team in aligning with business goals and timelines​

• Develop strategies to solve highly complex business requirements and analyze technical specifications to implement the requirements, ensuring optimal solutions for complex projects​

• Design and architect software, applications, and database enhancements or new products in alignment with business requirements and technical specifications defined while considering scalability, performance, and maintainability of the systems​

• Strategically guide the process of developing, building and testing software systems or applications to meet business requirements enabling the delivery of high-quality and timely solutions​

• Drive high-quality, maintainable, and scalable code in various programming languages, provide guidance and mentoring to less experienced team members​

• Lead the team responsible for conducting bug fixes to identify and remediate defects in software solutions and ensuring the overall stability and reliability of the software​

• Supervise the technical documentation including code comments, design documents, and user manuals, while setting documentation standards for the team​

• Provide technical leadership and guidance to business analysts, quality assurance testers, and project managers to ensure that software solutions meet business requirements. Share relevant past experience and best practices to deliver the best.​

• Provide high-level technical support to end-users, and make recommendations for enhancement or improvements to ensure the proper usage and adoption of software solutions

This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Must be eighteen years or older

Required Qualifications:

• 6+ years of experience in software development in the software development industry in .Net and Web Application development

• Expertise and knowledge of software development life cycle (SDLC) methodologies and best practices

• Expertise and knowledge of software development tools, platforms, and languages

• Proven end to end experience in leading the development, integration, testing, and deployment of highly complex cloud-based software solutions or internet-related tools

• Proven experience in working with highly complex relational databases and advanced SQL techniques.

• Excellent written and verbal communication skills

• Proven experience in developing and leading the development of highly scalable and complex Microservices and in-depth knowledge of various integration patterns

• Extensive experience in software architecture and design principles

• Bachelor's Degree in Computer Science, Computer Engineering or a related field. In lieu of a degree, at least 9 years of experience in software development

• Must be at least (18) eighteen years of age 

• Must be legally authorized to work in the country of employment without now or in the future requiring sponsorship for employment visa status (e.g., OPT, CPT, H1B, EB-1, etc.)

Preferred Qualifications:

• Experience designing and implementing AI-enabled solutions, including integration with Large Language Models (LLMs), intelligent automation, and AI-assisted development tools.

• Experience supporting and troubleshooting complex enterprise applications in production environments.

• Experience serving as a technical lead or escalation point for Tier 3 application support functions, including troubleshooting, root cause analysis, and resolution of critical production incidents 

• Experience developing and operating cloud-native applications on Microsoft Azure, including Azure App Services, Azure Functions, Azure Kubernetes Service (AKS), Azure SQL, and related platform services. 

• Experience leveraging application performance monitoring tools to identify bottlenecks, improve application performance, and support proactive issue resolution. 

• Experience implementing observability and telemetry solutions utilizing centralized logging, metrics, tracing, and dashboards to improve software quality and operational insight. 

• Experience designing, deploying, and supporting distributed application architectures across Microsoft IIS web servers, cloud platforms, and microservices environments, including considerations for scalability, high availability, performance, and fault tolerance. 

• Experience designing, developing, and integrating RESTful APIs, event-driven architectures, messaging platforms, and enterprise integration solutions.

• • Certified Software Development Professional (CSDP) or equivalent certification

• • One of the following certifications: Professional Scrum Developer (PSD) and Certified Scrum Developer (CSD)

Technical Skills:

Database Management Systems​

Programming Languages​

Code Prompt Engineering​

Cloud Technologies & Platforms ​

Software Development Lifecycle (SDLC) Methodology​

Continuous Integration and Continuous Deployment (CI/CD)​

Project Management Methodology​

Front-End Coding Languages ​

Web Services & APIs​

Systems Integration​

Source Control Systems​

Build Tools and Compilers​

Software Testing & Quality Assurance Methodologies & Tools​

Automated Testing Tools​

Solution Architecture Patterns ​

Containerizatio

.Net Web Application development

React development

Artificial Intelligence (AI) and Generative AI Solutions 

Microsoft Azure Cloud Platform 

Kubernetes and Container Orchestration 

Application Performance Monitoring (APM)

Observability and Telemetry Platforms

Infrastructure as Code (Terraform) 

Distributed Systems Architecture 

REST APIs and API Management 

Event-Driven Architecture and Messaging Technologies