Wachter, Inc.

IT Help Desk

Lenexa, Kansas · On-site · Posted 8 days ago

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Salary
US$55,000–80,000 / year
Job type
Not specified
Work mode
On-site
Source
Lever (employer's hiring system)

Skills mentioned

Azure, Linux

About the role

Benefits Package: Company Paid!

    • Medical, Dental, Prescription & Vision Benefits

    • Life, AD&D, and LTD insurance

    • Paid Vacation and Holidays

    • Company-Matched 401(k) and IRA Retirement Savings.

What you will be doing:

  • Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
  • Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.

  • Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.

  • Perform day-to-day identity and device administration in Microsoft Entra ID and Intune

    • Account and group management

    • MFA and password resets

    • License assignment

    • Device enrollment

    • Compliance

    • Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
    • Manage ticket queue and resolve service tickets in a timely manner.
    • Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
    • Ensure IT policies and best practices are followed.
    • Perform routine maintenance and updates on IT equipment.
    • Maintain accurate records of IT assets and support activities.

What we are looking for:

  • Proven experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Proficiency with installing Microsoft 365 applications and troubleshooting.
  • Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
  • Experience with printers, mobile phones, and other office technology.
  • Familiarity with IT ticketing systems (ServiceNow experience is a plus).
  • Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication skills and customer service orientation.
  • Must be able to occasionally lift up to 50 pounds.

  • Occasional after-hours / on-call work may be required.

  • Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).

Job ID lv-wachter-f10e14b6-6799-4734-9200-913ed73c12ac · Original posting ↗

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