SunSource

Service Desk Analyst

Houston, Texas · On-site · Posted yesterday

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Salary
Not listed
Job type
Not specified
Work mode
On-site
Source
Lever (employer's hiring system)

Skills mentioned

Jira

About the role

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies.  We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com


Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.

Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

    Active Directory- Admin Experience is required

    • Adding new users/computers
    • Passwords
    • Deleting users from AD
    • New hire account set up and de-provisioning experience.
    •  

      • Office 365 Experience- Admin Experience is required

      • Working knowledge with Teams, One Drive and Share point
      • Should know how to assign the license and recapture licenses

        • Setting up new printers/peripherals

        • Installation/set up
          • Trouble shoot any issue.
          • Experience with Print Server

            • Setting up/troubleshoot Hardware

            Experience with installing Software

            Experience with 2 factor Authentication, preferably Okta

            • Setting up
            • Resetting Password

              • VPN/Wi-Fi

              Setting up VPN/ Wi-Fi

              • Trouble shoot VPN/Wi-Fi issues
              •  

                • Experience with ServiceDesk, preferably Jira

                • Open/modify/close Service requests.

Soft Skills

    Multitasking

    • Work well under pressure.
    • Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status.  If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address.  This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).  Sun-Source | Privacy Policy

Job ID lv-sunsrce-c4b8abbb-d3bf-443d-89e0-fd8284dda78b · Original posting ↗

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