Ludlum Measurements, Inc. is seeking a driven and personable IT Helpdesk Technician to support our operations in Sweetwater, TX. This entry-level position is ideal for a problem-solver eager to launch a career in IT. You will serve as the primary point of contact for our organization's technical needs, handling day-to-day support for hardware, software, and connectivity issues.

We provide comprehensive on-the-job training, allowing you to learn enterprise-level IT practices, including Active Directory, virtualization, and security environments. We value a problem-solving mindset and strong communication skills over prior technical experience.

Job Type: Full-Time, In-Person

Job Duties & Responsibilities:

Operating Systems: Familiarity with Windows 10/11 and Microsoft 365.
Hardware & Peripherals: Basic knowledge of troubleshooting PCs, laptops, and office printers.
Networking: knowledge of IP, DNS, and Wi-Fi connectivity.
Communication: Ability to explain technical concepts to non-technical users.
Problem-Solving: A "can-do" attitude and patience when assisting others.
Ticketing: Experience with help desk ticketing systems is a plus.
Perform other related duties as assigned

Skills & Qualifications

High school diploma or equivalent required
Ability to manage multiple tasks and meet deadlines
Strong communication and problem-solving skills
Must be reliable and extremely trustworthy.
Ability to maintain confidential and meticulous records.

Compensation / Benefits

Salary is dependent upon experience
Health, Dental, and Vision Insurance
Life Insurance
401(k) with company match
Paid time off and holidays
Flexible Spending Account
Opportunities for professional growth and development

About Ludlum Measurements
Ludlum Measurements, Inc. designs and manufactures radiation detection instruments used in environmental, industrial, and governmental applications around the world. Since 1962, we’ve been dedicated to building reliable products and providing exceptional customer support to help protect people and the environment. When you join Ludlums, you will learn new skills, acquire knowledge, and use these values to help grow in your career and fulfill your professional goals. We have a technical, clever talent pool here and want you to join us!

EOE Disclaimer
Ludlum Measurements is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or any other federal, state, or local protected class and will not be discriminated against based on disability. If you would like to view a copy of the company’s affirmative action plan, please email hr@ludlums.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HR at hr@ludlums.com. All applicants applying for U.S. job openings must be authorized to work in the United States.

IT Helpdesk Technician

Skills mentioned

About the role

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