Portfolio Manager I

About the Role

Key Responsibilities

• Serve as a point of contact for tenants and respond to questions, concerns, and complaints
• Explain lease terms, rent payments, and house rules to residents and applicants
• Conduct regular site visits and report property condition concerns
• Submit and follow up on maintenance work orders with the maintenance team
• Follow up on late rent, issue lease notices, and set up repayment plans using established procedures
• Maintain organized tenant files and prepare routine tenant correspondence
• Connect residents with community resources and social service referrals
• Support the property management team with special projects and other duties as assigned

What We’re Looking For

• Education/Experience: Bachelor’s degree in a related field plus two years of property management or related experience. Equivalent combinations of education and experience considered.
• Knowledge: Basic landlord/tenant practices, Fair Housing, and community resources available to low-income individuals and families; Microsoft Office.
• Skills: Clear communication, customer service, conflict resolution, organization, and follow-through.
• Abilities: Stay calm and professional in difficult situations, manage competing priorities, work independently and as part of a team, and maintain confidentiality.
• License: Valid driver’s license and satisfactory driving record required; regular local travel to properties.

We Want You to Apply:
Even if you don’t meet every qualification, we encourage you to apply. Studies show that women and people of color are less likely to apply for jobs unless they meet every qualification. We are committed to finding the best person for this role, even if you come from a less traditional background. Use your cover letter to tell us how your experiences align with this opportunity.

VETERAN'S PREFERENCE:
If you are a Veteran and want to apply for Veteran's Preference, please submit a copy of your DD214/215, certificate of honorable discharge, and if disabled, a public employment preference letter from the U.S. Department of Veterans Affairs. Attach these documents to your online job application at the time of submission to receive preference. No late submissions will be accepted.

EQUAL OPPORTUNITY EMPLOYMENT:
The Housing Authority of Jackson County gives consideration to all qualified applicants for appointment without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, political affiliation, sexual orientation, gender identity, source of income, familial status, or any other non-merit factor. The Housing Authority of Jackson County complies with the Americans with Disabilities Act. If you consider yourself disabled and require assistance in the application process, please contact the Human Resources Department.