Famous Supply is looking for a True Partner Solutions Implementation Specialist to join our operations team. This role is responsible for setting up and supporting Vendor Managed Inventory (VMI) programs at customer locations. The Implementation Specialist is a dependable, self-motivated professional who thrives in warehouse environments, enjoys working with customers, and can travel frequently to support new site setups.

Primary Job Responsibilities

Lead the physical setup of new VMI sites, including space planning, bin labeling, product stocking, and material organization.
Work hands-on in warehouse environments to ensure inventory is accurately placed, counted, and documented.
Partner with internal teams to coordinate infrastructure setup and initial deliveries for new locations.
Provide on-site training and support for customers and branch associates on VMI ordering and operations.
Serve as a customer-facing representative, ensuring clear communication and a positive experience throughout the implementation process.
Troubleshoot and resolve operational issues quickly to avoid delays in material availability.
Ensure a smooth transition from setup to daily operations by preparing sites for ongoing service.
Maintain a flexible schedule to accommodate customer needs, including extended hours and periods of heavy travel.
Work independently in the field, taking ownership of tasks and delivering results with minimal supervision.

Required Experience and Skills

High school diploma or equivalent
Customer service experience
Warehouse experience, including material handling and organizing
Valid driver’s license and ability to travel regionally or nationally as needed
Ability to lift 50 lbs. and work in warehouse environments
Flexibility to travel heavily (up to 100% during new site implementations)

Preferred but not Required Experience and Skills

2+ years of experience in warehouse operations, inventory management, or supply chain
Distribution and/or wholesale experience
HVAC, plumbing, or building products knowledge
Experience with RF scanners or ERP systems

True Partner Solutions Implementation Specialist

Skills mentioned

About the role