Senior Business Analyst – IT Applications

Durabuilt Windows & Doors is a leading Canadian manufacturer of high-performance windows and doors, engineered specifically for the Canadian climate. With a strong presence in the B2B and B2C markets, we provide innovative and energy-efficient solutions to builders, contractors, and homeowners across Canada.

About the Role

We are looking for a Senior Business Analyst (Sr. BA) to join our on-site IT Applications team in Edmonton. This role will lead business analysis practices across enterprise systems and process improvement initiatives. You will document current-state processes, define future-state workflows, produce clear requirements for delivery teams, and lead RFP/RFQ activities for new systems (e.g., HCM, ERP).

What You’ll Do

• Lead discovery with stakeholders and translate business needs into clear, testable requirements (user stories, acceptance criteria, business rules).
• Document current-state (as-is) processes and define future-state (to-be) workflows, including exceptions and handoffs.
• Facilitate workshops to drive decisions on scope, priorities, and trade-offs
• Support delivery through UAT planning, defect triage, and go-live readiness.
• Write and manage RFP/RFQ packages, vendor evaluations, demo agendas, scoring, and recommendations for enterprise system selections.
• Establish and improve BA standards, templates, and requirement quality across IT Applications.

What We’re Looking For

• 7+ years of Business Analyst experience delivering cross-functional initiatives.
  Strong process mapping and documentation experience (current state and future state).
• Demonstrated ability to produce high-quality requirements that reduce rework and ambiguity.
• Experience leading RFP/RFQ processes and supporting enterprise software selection.
• Strong facilitation and stakeholder management skills across technical and non-technical audiences.

Assets (Nice to Have)

• Experience in manufacturing, distribution, or operationally complex environments.
• ERP and/or HCM project experience (selection and/or implementation).
  Familiarity with CRM platforms and integrated enterprise application landscapes.
• CBAP, PMI-PBA, or Agile/Scrum certifications.