SharePoint Administrator

Essential Duties and Responsibilities

• Provide first-line support for SharePoint, SAP Business One, and other business applications, resolving routine user issues and escalating complex matters as required.
• Administer and maintain SharePoint sites, pages, document libraries, lists, metadata, navigation, permissions, and user access in accordance with established standards and governance.
• Support system users by processing access requests, investigating issues, performing application testing, maintaining documentation, and communicating system changes and releases.
• Assist with SharePoint content management activities, including document migrations, site improvements, content reviews, and support for forms, workflows, and Power Platform solutions.
• Deliver user guidance, training, and knowledge resources to promote effective use of business systems and applications.
• Manage incidents and service requests through the service desk system, ensuring timely resolution, accurate record keeping, and regular communication with users.
• Maintain troubleshooting records, support documentation, and knowledge articles to support efficient service delivery and knowledge sharing.
• Ensure compliance with organisational security, privacy, access control, and change management procedures.
• Collaborate with application specialists, administrators, vendors, site owners, and business stakeholders to support business operations and resolve issues effectively.
• Monitor recurring issues and recommend improvements to systems, processes, support procedures, and the overall user experience.
• Work to agreed service levels, proactively identifying risks and escalating issues where necessary to maintain service performance.

Qualifications and Skills

• Relevant IT qualification, apprenticeship, or equivalent practical experience, with experience in IT support, application support, SharePoint administration, or a similar technology support role.
• Working knowledge of Microsoft 365 and SharePoint, including sites, document libraries, lists, permissions, and collaboration tools.
• Strong troubleshooting and problem-solving skills, with the ability to gather information, follow procedures, determine when escalation is required, and support issue resolution.
• Excellent written and verbal communication skills, with a customer-focused approach and the ability to explain technical concepts to non-technical users.
• Strong organisational skills, attention to detail, and the ability to prioritise and manage multiple support requests effectively.
• Experience using service desk or ticketing systems and maintaining accurate support documentation, user guides, or knowledge articles.
• Awareness of SharePoint Online administration, Microsoft Teams, Power Automate, Power Apps, or other Microsoft business applications.
• Understanding of business application and ERP processes; familiarity with SAP Business One is advantageous but not essential.
• Basic knowledge of PowerShell, SQL, reporting tools, or similar technologies used to support troubleshooting and system administration is desirable.
• Demonstrated willingness to learn new technologies, systems, and business applications, with a commitment to continuous professional development.