SAP Application Support Specialist

▶︎Job Details
・Job Title: SAP Application Support Specialist 
・Client: Korean IT Consulting Co.
・Working Location: Plano, TX
・Working Style: Onsite
・Employment Type: 1 year Contract/W2
・Salary: $65K-$68K annually (DOE)
・Benefit: 401K and Insurance
・Visa Support: Not provided
・Working Hours: Standard Business hours(CST)
・Language: English required and Korean Plus

▶︎ Key Responsibilities:

• Provide Tier 1 Voice of Customer (VOC) support for end users operating within the SAP S/4HANA environment.
• Investigate, analyze, and troubleshoot reported application and system issues.
• Review source code and system configurations to assist with root cause analysis and issue resolution.
• Escalate complex issues to appropriate SAP functional and technical support teams as needed.
• Collaborate closely with IT teams, developers, and business stakeholders to ensure timely resolution of incidents.
• Document customer interactions, issue details, troubleshooting activities, and resolutions in support systems.
• Communicate technical findings and recommended solutions clearly to both technical and non-technical users.
• Support continuous improvement initiatives to enhance support processes and customer satisfaction.
• Assist with application monitoring, issue tracking, and service quality improvement activities.
• Provide exceptional customer service while maintaining high standards of professionalism and accountability.

▶︎ The right candidate will possess:

• Strong analytical and troubleshooting skills with the ability to investigate complex technical issues.
• Ability to analyze source code and technical documentation to identify root causes.
• Excellent customer service and communication skills.
• Strong organizational and time management abilities with the capability to manage multiple priorities.
• Proactive problem-solving mindset and attention to detail.
• Ability to work effectively in a collaborative, team-oriented environment.
• Professional demeanor and strong sense of accountability.

▶︎ Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of software development experience using Java, C#, VB.NET, or similar technologies.
• Strong understanding of application troubleshooting and software support processes.
• Experience reviewing and interpreting source code for issue investigation.
• Excellent analytical, diagnostic, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to interact effectively with clients, business users, and technical teams.
• Strong organizational skills with the ability to prioritize and manage concurrent tasks.

▶︎ Preferred Qualifications:

• Experience working in SAP environments, preferably SAP S/4HANA.
• Experience with relational databases such as Oracle, MS SQL Server, MariaDB, or similar technologies.
• Understanding of Software Development Life Cycle (SDLC) processes.
• Prior client-facing or customer support experience.
• Experience supporting enterprise applications in a production environment.
• Korean and English bilingual proficiency.

Important Notice

• Beware of scams: Cinter Technology will never contact candidates from an email address ending in @cintertechnology.work. Any such email is fraudulent.
• No C2C: We do not accept Corp-to-Corp (C2C) arrangements for this position.
• This position requires onsite attendance and strong client-facing communication skills.