IT Manager - Grand Rapids MI

• Lead, mentor and develop a team of IT professionals. Continue to build a pipeline of IT talent to meet business needs. Follow Riordan Management processes.
• Manage vendor relationships, contracts, and technology investments to create a roadmap and budget that aligns to company objectives.
• Ensure delivery of high-quality technical support to employees in a “fast-friendly-amazing” way. Drive continuous improvement of help desk operations and user experience.
• Establish and maintain IT policies, standards and procedures. Conduct routine auditing of these to ensure they are being followed and provide corrective action if required.
• Manage system upgrades, software deployments, infrastructure refreshes, acquisitions, and site expansions.
• Lead technology projects from planning through implementation. Ensure projects have necessary planning and resource allocation to ensure they are completed on time, within scope and within budget.
• Oversee enterprise-wide network, server, cloud, telecommunications, and endpoint environments. Manage disaster recovery, business continuity, backup, and resiliency programs to ensure high availability and performance of critical business systems.
• Lead cybersecurity strategy, security awareness training, and compliance initiatives. Implement security controls and processes to ensure protection of company data, systems and intellectual property.
• Be a problem-seeker and proactively address issues, launch new projects and create/update procedures/policies as needed.
   

• Bachelor’s degree in information technology, Computer Science, Business Information Systems, or related field; or equivalent professional experience.
• 10+ years of progressive IT or leadership experience.
• Experience managing enterprise infrastructure, cloud technologies, cybersecurity programs, and IT service delivery.
• Experience supervising technical teams and cross-functional projects.
• Experience leading a team of IT employees in support of a large, multi-site, multi-state company.

 What We Offer:
   We offer a comprehensive benefits package, including:

• Medical, dental, and life insurance on your 31st day of employment.
• Short-term disability.
• Paid vacation and holidays.
• Paid volunteer time.
• 401(k) retirement plan with company match program.
• Onsite fitness center.
• Opportunities for professional growth and advancement.