All Lines Technology

Desktop Support Technician

Cranberry Township, Pennsylvania · Posted 23 days ago

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Salary
Not listed
Job type
Full-time
Work mode
Not specified
Source
Jazzhr (employer's hiring system)

Skills mentioned

TCP/IP

About the role

All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester. 
End User & Technical Support
  • Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
  • Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
  • Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
  • Ensure timely resolution of service tickets in alignment with departmental service level expectations.
  • Support hardware and software upgrades, system implementations, and technology rollouts.
  • Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
  • Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
  • Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
  • Provide on-site and remote support for conference room technologies and executive presentations as needed.
Automation & Continuous Improvement
  • Develop and implement automated technology solutions using scripting tools such as PowerShell.
  • Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
  • Analyze support data trends to recommend proactive solutions.
Training & Leadership
  • Develop and deliver end-user training materials and sessions as required.
  • Mentor junior support technicians and provide technical guidance.
  • Collaborate with IT team members to ensure consistent service standards and knowledge sharing.
 
What You Bring
  • Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
  • Advanced knowledge of:
    • PC repair and configuration
    • Microsoft Windows operating systems
    • Microsoft Office applications
    • Software deployment tools (SCCM or similar platforms)
  • Intermediate knowledge of:
    • TCP/IP networking concepts
    • Windows networking and security
  • Strong analytical and problem-solving abilities.
  • Advanced written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong customer service orientation.
  • Ability to work independently and collaboratively within a team.

Job ID jz-alllinestechnology-20260901170937_xoa9k97pbqyifree · Original posting ↗

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