Data Systems and Technology Manager

Reports to: Chief Executive Officer 

Department: Operations 

FLSA Status: Exempt    

Location: Onsite  

Hours: Monday through Friday, 8:30am to 5pm  

Position Summary 

The Data Systems & Technology Manager oversees the organization's data systems, technology infrastructure, reporting, and operational processes. This role ensures reliable technology, accurate data, and efficient systems to support program operations and service delivery. Serving as the primary internal resource for technology, HMIS, data integrity, and reporting, the position balances strategic oversight with hands-on technical support, vendor coordination, and collaboration across departments to ensure systems meet organizational, operational, and compliance needs. 

Key Responsibilities 

• Data management, Analytics and Compliance 

• Administer and support HMIS/COHMIS, ensuring data accuracy, quality, and compliance with HUD, coordinated entry, and applicable reporting requirements. 

• Develop and maintain reports, dashboards, and KPIs tracking program performance, guest progression, housing outcomes, service engagement, and organizational impact. 

• Analyze data and provide actionable insights and reports to leadership, funders, and community partners. 

• Train and support staff on data entry, reporting procedures, and system workflows. 

• Technology & IT Systems Management 

• Manage and support organizational technology, including: 

• Staff computers, shared devices, and digital signage 

• Network infrastructure (Wi-Fi, connectivity, access points) 

• VOIP phone systems and Microsoft 365 tools 

• Administer platforms such as SharePoint, Teams, and OneDrive 

• Oversee user access, permissions, and IT onboarding/offboarding 

• Develop clear SOPs, documentation, and troubleshooting resources 

• Serve as the primary escalation point for IT-related issues 

• Operational Systems & Process Design 

• Design and improve operational systems for shelter/day center intake and core services (mail, hygiene, laundry) 

• Develop standardized workflows and SOPs to enhance consistency and efficiency 

• Build tools for incident reporting, staff activity tracking, and inventory/asset management 

• Program Collaboration & Support 

• Partner closely with case managers, peer support staff, and program leaders 

• Support the launch and scaling of new programs and services 

• Ensure that data systems and technology align with real-world service delivery needs 

• Act as a bridge between frontline staff and technical systems 

• Compliance, Reporting & Funding Support 

• Ensure compliance with federal, state, and local reporting requirements 

• Prepare reports and presentations for leadership, funders, and public partners 

• Support grant applications and reporting by providing accurate program data and outcomes 

• Innovation & Continuous Improvement 

• Identify and implement technology solutions that enhance service delivery 

• Explore tools such as telehealth platforms, EMRs, and automation systems 

• Lead efforts to improve operational efficiency, data visibility, and client outcomes 

Qualifications & Skills 

• Experience in data management, information technology, systems administration, analytics, or related fields. 

• Experience administering or supporting HMIS/COHMIS or similar client management and reporting systems preferred. 

• Proficiency in Microsoft 365, including Excel, Teams, SharePoint, and OneDrive. 

• Experience developing reports, dashboards, and data analysis tools 

• Working knowledge of computer hardware, network connectivity, printers, peripherals, and workstation configuration. 

• Experience coordinating with external IT vendors or managed service providers preferred. 

• Strong organizational, project management, and problem-solving skills. 

• Strong written and verbal communication skills 

• Ability to manage multiple projects, priorities, and competing deadlines. 

• Ability to work independently while collaborating effectively across departments. 

• Ability to maintain confidentiality and appropriately safeguard sensitive employee, guest, and organizational information. 

The Successful Candidate:  

• Mission-driven with a commitment to improving outcomes for individuals experiencing homelessness 

• Strong systems thinker who can design practical, scalable workflows 

• Able to translate data into clear, actionable insights for diverse audiences 

• Hands-on problem solver comfortable with both technical and operational challenges 

• Collaborative and approachable, with the ability to build trust across frontline and leadership teams 

• Detail-oriented, ensuring data accuracy, compliance, and strong documentation 

• Adaptable and resourceful in a fast-paced, evolving nonprofit environment 

Benefits    

• Salary dependent on experience, beginning at $70,000 

• Paid time off plan begins at 3-weeks (15 days) per year.     

• 1 hour of sick time accumulated for every 30 hours worked 

• 403(b) Retirement Savings plan with an employer match of 3% subject to vesting schedule.      

• 10 paid Holidays annually     

• Comprehensive Medical, Vision, and Dental Insurance coverage.