Software Technician

We believe that great healthcare is an essential safeguard of human dignity. 

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For:

As a member of the R&D team, the Software Technician supports Software Development, Systems Engineering, and DVE teams through the installation, configuration, maintenance, and verification of software and computer-based test environments used in the development and testing of medical devices. Working under general supervision, this role performs hands-on technical activities including operating system installation, software deployment, test equipment maintenance, execution of test protocols, inventory management of testing supplies, and support of document control and release activities within the Quality Management System (QMS). The Software Technician helps ensure development and test environments remain operational, compliant, and available to support project objectives and timelines. 

About the Role:

• Install, configure, and maintain Microsoft Windows and other operating systems on development, test, and production-support computers. 
• Install, update, and validate software applications used by Software Development, Systems Engineering, and DVE teams. 
• Prepare, configure, and maintain medical device test systems and associated computer hardware. 
• Troubleshoot software installation issues, operating system problems, and computer configuration issues. 
• Maintain and organize laboratory computers, peripherals, and test equipment to ensure reliable operation. 
• Assist engineers with software deployment activities and setup of test environments. 
• Execute approved test protocols and document test results accurately and completely. 
• Support verification and validation activities by operating test equipment and collecting test data. 
• Coordinate software installations and updates on medical devices used in development and testing activities. 
• Monitor inventory levels of disposables, accessories, and consumables required for testing activities and maintain adequate stock throughout the year. 
• Coordinate procurement requests for testing supplies and consumables as required. 
• Support Quality Management System (QMS) processes, including document routing, review coordination, and release activities. 
• Maintain records related to software installations, equipment maintenance, inventory, and testing activities. 
• Ensure compliance with company procedures, quality requirements, and applicable medical device regulations. 
• Manage assigned work items according to established priorities and schedules. 
• Maintain regular communication with Software, Systems, DVE, and Quality teams regarding support activities and project needs. 

Minimum Qualifications:

• Associate degree in Information Technology, Computer Technology, Electronics Technology, Computer Science, or equivalent technical training and experience. 

• 2+ years of experience supporting computer systems, software installations, or technical laboratory environments. 

• Strong working knowledge of Microsoft Windows operating systems and standard software installation practices. 

• Experience configuring and troubleshooting computer hardware, software applications, and peripheral devices. 

• Comfortable working with software applications in a Windows-based environment. 

• Experience maintaining technical equipment, laboratory systems, or test environments preferred. 

• Ability to follow written procedures and test protocols with a high degree of accuracy. 

• Experience working within regulated environments, such as medical device, healthcare, laboratory, military/defense or manufacturing settings, is preferred. 

• Familiarity with Quality Management Systems (QMS) and document control processes is preferred. 

• Strong organizational skills with the ability to manage multiple tasks and priorities. 

• Strong attention to detail and commitment to maintaining accurate records. 

• Good written and verbal communication skills. 

• Ability to work effectively both independently and as part of a cross-functional team. 

• Proficiency with Microsoft Office applications. 

• Ability to maintain regular and predictable attendance.

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries. 

• Paid time off and paid volunteer time 
• Medical, Dental, Vision and Flexible Spending Account 
• Health Savings Account with Company Funded Contributions  
• 401k Retirement Plan with Company Match 
• Parental Leave and Adoption Services 
• Health and Wellness Programs and Events 

We are interested in a qualified candidate who is eligible to work in the United States. However, we will not be sponsoring work visas for this position, at this time.

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.