Product Manager

Location: Las Vegas, NV | Reports to: Director, Product Management

Summary: 

Pavilion Payments is seeking a Product Manager who can translate strategic direction into actionable requirements, support product delivery, and help drive adoption and continuous improvement. 

The Product Manager partners closely with Engineering, Product Delivery, Operations, Compliance, Sales, Customer Success, and executive leadership to identify opportunities, define solutions, and deliver products that create measurable value for our customers and for Pavilion.

This position requires product leadership, analytical thinking, and the ability to navigate the complex intersection of fintech, payments, gaming, and regulated technology environments.

Key Responsibilities: 

Product Strategy & Roadmap 

• Contribute to the product strategy and maintain roadmaps for assigned products and initiatives 

• Support business case development and provide input into roadmap prioritization decisions 

• Evaluate market trends, customer feedback, competitive offerings, and emerging technologies 

Product Discovery & Definition 

• Lead product discovery efforts to identify customer needs and market opportunities 

• Gather and synthesize input from customers, internal stakeholders, and industry partners 

• Create product requirements, user stories, workflows, and acceptance criteria 

• Effectively track against product success metrics and measurable business outcomes 

Product Delivery 

• Partner with Engineering and Product Delivery teams to execute roadmap initiatives 

• Prioritize features and enhancements while balancing competing business needs 

• Make informed trade-off decisions regarding scope, timing, quality, and customer impact 

• Support Agile planning and backlog management activities 

Business Ownership 

• Monitor product performance, adoption, transaction volume, customer satisfaction, and operational effectiveness.  

• Analyze product data to identify trends and opportunities 

• Recommend enhancements based on customer feedback and business performance 

• Ensure products continue to support Pavilion's strategic objectives 

Cross-Functional Leadership 

• Drive alignment across Engineering, Operations, Compliance, Customer Success, Sales, and executive leadership 

• Present product recommendations, roadmaps, and business cases to stakeholders 

• Facilitate decision-making and resolve competing priorities 

• Serve as the product lead for assigned product initiatives 

Launch & Adoption 

• Ensure products are operationally ready for release 

• Partner with internal teams to develop launch plans, training materials, and communication strategies 

• Monitor post-launch performance and drive continuous improvement initiatives 

Qualifications: 

• 5+ years of Product Management experience in software, fintech, payments, gaming, banking, or other regulated technology industries
• Practical experience with product strategy, roadmap development, and product delivery
• Experience working with software engineering teams in Agile environments
• Strong understanding of APIs, integrations, payment ecosystems, and platform-based products
• Strong analytical, communication, and stakeholder management skills
• Demonstrated ability to lead cross-functional initiatives from concept through launch

Preferred: 

• Gaming, casino technology, sports betting, iGaming, or cashless gaming experience
• Payments, merchant acquiring, transaction processing, or fintech experience 
• Experience with mobile applications, digital wallets, kiosks, or self-service platforms 
• Familiarity with Azure DevOps, Jira, SQL, analytics platforms, and product management tools 
• Experience working within PCI, gaming regulatory, or other compliance-driven environments 

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other status protected by applicable law.