Network Operations Center (NOC) Technician II

Job Title: Network Operations Center (NOC) Technician II

Job Location: Great Falls, MT

Department: Network Operations Center

Reports to: NOC Manager

Employment Type: Full-Time, Non-Exempt

Job Overview: The selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net’s carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients.

Core Job Duties:

• Obsessive Customer Service: First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement.
• Network Monitoring & Troubleshooting: Continuously monitor and manage network systems, servers, applications for performance, availability, and security.
• Incident Management: Identify, document, escalate, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses.
• Ticket Management: Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail.
• Network Configuration & Support: Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy.

Requirements:

• Experience: 2+ years of experience in a Network Operations Center or similar role.
• Technical Skills and Knowledge:  Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP).
• Accurately and completely enter and maintain network records and tickets.
• Implement after hours service migrations and maintenance activities.
• Knowledge of security monitoring and threat detection tools.
• A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously.
• ITSM/ITIL knowledge and certification highly desired.
• Demonstrated attitude of continuous quality improvement
• Adhere to all training requirements, company policies and procedures.

Required Qualifications:

• Education: Associate or bachelor’s degree in information technology, Network Engineering, or a related field is required.
• Certifications: At least (1) relevant certification such as CCNA, JNCIA, JNCIS, MCSE is required.

Any combination of the above requirements or equivalent education will be considered

Working Conditions:

• A 24x7x365 Network Operations Center office environment
• Full-time, rotating shifts (weekends, evenings, overnights, holidays).
• Sitting or standing for extended periods of time.

Reasonable accommodation for individuals with disabilities will be made.