Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. Help Desk Coordinator will also perform in-house and remote troubleshooting and deployment as a field resource.

 REQUIREMENTS AND QUALIFICATIONS

 

• 2 - 4 years of experience as a Helpdesk Technician
• Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA
• Excellent verbal and written communication
• Highly organized and able to multitask effectively
• Experience working independently in a high-profile, high-pressure environment
• Experience being the "go-to" person for all technical issues
• California Driver’s License and be insurable
• Able to have a positive approach to supporting others

DUTIES AND RESPONSIBILITIES

 

• Plan, organize, control, and complete IT Projects
• Answering support requests sent to the Helpdesk via email, text, and phone calls
• Learn to apply emerging technologies and, as necessary, to perform duties in an effective, organized, and timely manner
• Monitor pending issues in the queue to ensure timely resolution
• Respond to technical issues as they arise
• Assist with administrative tasks
• Ensure Help Desk objectives are clearly defined and communicated to staff
• Assist in tidying up and monitoring data in our systems
• Maintain a high level of professional personal appearance and conduct
• Perform other job-related duties as assigned by Manager

EMPLOYEE BENEFITS 

• Health, Dental, Vision coverage for employee
• 401k Plan 
• Paid time off 
• Paid training, growth opportunities 
• Employee vehicle purchase plans
• Discounts on products and services 
• Longer-term job security

Compensation: $24-28/ hr. depending on experience

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.