Surety Underwriting Associate

Our Surety team is seeking an Underwriting Associate to join their growing team in Worcester, MA, Windsor, CT or Itasca, IL. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office).

POSITION OVERVIEW: This position serves as an essential member of the Surety Underwriting Associate team by supporting various underwriting functions in partnership with assigned underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. As needed, UAs may be tasked with cross-training peers. As applicable, UA may have designated level of UW authority.

IN THIS ROLE, YOU WILL:

Support the underwriter in new business and renewal activities

Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.

Help to support the quoting and issuance cycle

Update work management system statuses throughout the cycle of the policy and monitors work in queue

Document all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines

Complete loss control ordering form at issuance and monthly report to advise underwriter of report availability

Handle legal notice requests that must be sent at the direction of the Underwriter

Partner with Premium Audit and agency accounting as needed for audit transactions and overdue premium reconciliation

Consistently execute to all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards

Facilitate transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses

Use appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timely

Serve as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests.

Respond to account inquiries such as accounting status and billing issues

Manage account information ensures accuracy of input into all appropriate systems

Demonstrate working knowledge of underwriting systems, workflows, procedures and compliance rules

Assist with cross-training support of UA teammates

Understand strategy, territory appetite and key agent partners in order to achieve growth and profitability goals

Cultivate strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment

WHAT YOU NEED TO APPLY:

Associate’s Degree or equivalent

1-2+ years of Commercial Lines, Specialty, or Surety experience

Strong foundation is financial statements preferred

Fundamental underwriting, practices, procedures, workflows, systems & tools knowledge

Robust functional knowledge of product offerings and solid business acumen

Strong analytical skills, organizational and time management skills

Strong attention to detail, prioritization, multitasking, and deadlines

Ability to work cross-functionally