IT Service Desk Intern

Job Description

PCG is looking for talented students to join our 2027 Summer Internship Program at our Corporate Headquarters in Lenexa, KS! This is a full-time paid internship supporting our Information Technology Department during the summer of 2027.

Applicants for the Summer program should be able to commit to a 10-week internship, Monday through Friday from 8:00am – 5:00pm.

This role is responsible for assisting with the following:

Support the IT team in maintaining hardware, software, systems, and applications

Assist with troubleshooting issues and provide technical support

Field incoming support requests (phone and tickets)

Triage and resolve support requests as necessary

Escalate advanced issues to appropriate support team

Maintain excellent records of work completed

Perform tests validating resolutions provided

Engage all tickets assigned within internal SLAs

Manage, execute, and document project work

Basic Requirements

Must be currently enrolled in an undergraduate degree program for Computer Science, Information Technology, Management Information Systems, or a comparable field of study, and must still be in pursuit of the degree during the summer of 2027

Must have interest in customer-focused work, supporting the IT Service Desk

Must have reliable transportation to the office in Lenexa, KS

Working knowledge of Microsoft Office Suite including Microsoft Excel and Microsoft Word

Strong verbal and written communication skills

Ability to work effectively in a team environment

Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught

Displays excellent customer service skills

Critical thinking and problem-solving skills

Ability to multitask

Preferred Requirements

Experience with Microsoft Copilot Studio knowledge sources, generative answers, topic tuning, and analytics, plus eagerness to learn.

Exposure to Power Platform, including Power Automate, and interest in simple workflows and automation for support and self-service.

Prior completion of 2-3 years of a relevant undergraduate degree program is preferred

Local to the Kansas City Metro Area

This role is not eligible for visa sponsorship.