Accounting Support Analyst

Company Name:

PBS Systems

Job Location:

Arlington, TX

Job Type:

Full-time, Permanent

No. of Openings:

01

Job Requirement(s):

Internal Job Title:

Travel across Canada and USA up to 2 weeks per month

Accounting Support Analyst - Tier 1

Reports To:

Team Lead - Accounting Support

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Accounting Customer Service Representative, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner

Logging and documenting all customer interactions within our ticketing system and escalating matters as required

Collaborating with other groups/departments to streamline service delivery

Identify opportunities to drive process improvements that positively impact the client’s experience

Develop knowledge and understanding of our software and the supporting infrastructure.

Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months

Achieving and exceeding KPI targets and other metrics defined by the department

Available to travel at least 1 week per month throughout the USA and Canada

Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes

Commit to an ongoing personal development and cross-training as recommended by your Team Lead

Other duties as required

Qualifications:

High school diploma

Accounting Diploma/Certificate

Must have valid Driver’s license

Must know the fundamentals of basic accounting

Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.

Automotive Dealership Accounting Department experience is an asset

Customer service experience

Possess excellent communication and analytical skills

Strong analytical and organizational skills

Works well both with a team and independently

Ability to embrace variety, structure, change and innovation

Available to work occasionally Saturday and/or Sunday due to travel schedule

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement

Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean

Comprehensive health benefits - Medical and dental coverage to support your well-being

Paid Time Off – PTO to help you recharge and maintain work-life balance

Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter

Employee recognition - Regular appreciation programs and performance-based incentives

Competitive compensation package

Competitive annual base salary ($43k/yr. - $53k/yr. USD)

Up to $4,800 per year in product certification bonuses

Outstanding travel incentive bonuses

Additional performance incentives

Attractive employee referral bonuses

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.