Corporate Retail Software Systems Manager

Overview:

The Retail Software System Administrator manages and supports OMNI’s retail-specific IT system, ensuring compatibility with various front-of-house POS systems, and optimizing performance at the property level. The person will serve as the primary liaison between property operations teams, corporate buying teams and IT to ensure the program supports inventory accuracy, operational efficiency, reporting, and user experience objectives.  The position combines systems administration, project management, operational support, training, and business analytics to support retail performance across the portfolio.

Key responsibilities include managing user accounts and permissions, troubleshooting property issues, interfacing 3rd party POS partners in data exchange, partnering with property teams to correct mistakes, and training property teams in how to use the system.   A strong understanding of retail software, databases, networking, scripting, and excellent communication skills are essential for this role.

This position is based in Dallas, TX at the Corporate Office.

Responsibilities:

Serve as the primary administrator for the retail system including POS system interfaces, inventory management, and retail analytics platforms; Manage user access & permissions.  Troubleshoot system issues and coordinate resolution with internal IT teams and external vendors.  Maintain & create additional system documentation, procedures, and training materials. Oversee system upgrades, testing, enhancements, and integrations.

Property User Support: Serve as the primary support resource for property retail teams.  Administer system training for new & existing users. Create standard operating procedures and job aids. Conduct regular operational reviews and identify opportunities for process improvement. Partner with properties to resolve operational challenges and improve execution.

Collaborate with Corp. IT Team to monitor system health, identify potential performance bottlenecks, and analyze system resource consumption to ensure smooth operation.

Maintain an inventory of hardware and software assets across the portfolio, ensuring they are up-to-date and functioning correctly.

Oversee software and hardware upgrades to keep systems current and secure.

Collaborate with Corp. IT Team to diagnose and resolve technical issues related to hardware, software, and network connectivity across the portfolio.

Qualifications:

Experience with retail management software and systems. Specifically, Yellow Dog experience is a great bonus.

Familiarity in managing databases, servers, and networks (MS SQL and LAN/WAN).

Familiarity with operating systems (e.g., Microsoft Server).

Knowledge of automation and scripting languages (Python, PowerShell) for task automation is a bonus.

POS Administration

Business Intelligence Tools

Microsoft Excel (Advanced)

Power BI/ Reporting & Analytics

Data Validation & Auditing

Strong aptitude for identifying issues and developing effective solutions in a fast-paced retail environment. Identify opportunities to automate manual processes and improve workflow efficiency.

Create standard operating procedures and documentation to support property users.

Lead new system implementations, upgrades and rollouts across multiple properties.  Participate in cross-functional initiatives involving retail operations, IT, finance and property leadership.  Manage project timelines, deliverables and communications.

Monitor progress and ensure successful project execution.

Serve as the liaison between the corporate buying team, property users, IT team and 3rd party vendors.  Manage support requests and vendor escalations.

Excellent verbal and written communication skills to explain technical concepts to non-technical users and collaborate with other teams.

Ability to handle pressure and provide timely, effective support to store staff and other employees.

Detail-oriented approach to managing data, system configurations, and software installations.

Bachelor’s degree in computer science OR minimum of 3 years of relevant IT experience preferred

Preferred Experience: Oracle | Micros POS | Resortsuite | SpaSoft | Agilysys

Knowledge in hardware troubleshooting and software installation

Project Management Experience

Good verbal/written communication skills

Attention to detail and excellent organizational skills

Typical Work Environment:

Often involves sitting for extended periods at a desk and using office equipment.

Requires being on call and working evenings or weekends to ensure continuous operation of systems and to address critical issues.

May involve travel to support geographically distributed retail locations.