Front Office | Rooms Controller

Front Office | Rooms Controller

Overview:

The main purpose of the Rooms Controller is to coordinate and organize the hotel’s guest room inventory. The Rooms Controller will act as a liaison between the Front Office, Housekeeping, and Reservations departments regarding the status and distribution of all guest rooms.

Responsibilities:

To be thoroughly knowledgeable of all room types.

To have a thorough understanding of hotel occupancy trends.

To be familiar with the Housekeeping department’s policies and procedures.

To be familiar with the Front Office department’s policies and procedures.

To be familiar with the Reservations department’s policies and procedures.

To have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments.

To be familiar with all hotel facilities.

To be familiar with the inter-relationship between the different departments.

To be familiar with guest scenarios.

To be familiar with general organization set-up.

All duties assigned by management.

Qualifications:

Able to work with management.

Able to communicate with all shifts and departments.

Must have good communication skills.

Must be detail-oriented, analytical, and able to work both self-sufficiently, as well as, in a group setting.