Rooms Controller

Benefits

Comprehensive healthcare coverage with options for medical, dental, and vision plans.

Paid time off for relaxation and rejuvenation.

Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.

Support services including an Employee Assistance Program (EAP)

Resort Discounts

Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)

25% off Food & Beverage (excluding alcohol)

25% off Retail

25% off Spa Services

Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview:

The main purpose of the Rooms Controller is to control the house the same day and short term. This person must assure that overbooking in room categories is reconciles and that room are reserved as efficiently as possible. The objective is to promote operations and marketing goals of maximizing revenue and guest satisfaction.

Essential Functions:

To be thoroughly acquainted with all check-in policies and procedures.

Ensure Select Guests, VIPS, American Express, and “chase the edit” are assigned and upgraded appropriately.

To be thoroughly acquainted with all check-out policies and procedures.

To be familiar with guest scenarios.

To be familiar with all technical equipment related to the Front Desk.

Review group resumes and note information in Log Book on the appropriate day.

Review and clear all flags and respond to emails timely.

To be familiar with all hotel facilities.

Must have complete understanding of room type availability and knowledge of transferring reservations to and from Bretton Arms and Main Hotel.

To be familiar with all hotel facilities.

Must have complete understanding of room type availability.

To be familiar with the inter-relationship between the different departments, especially Housekeeping and Room Service.

Understands and complete the Rooms Controller Checklist daily.

Ensure Duplicate Check is completed.

Must have full understanding of Select Guest Program

Must be able to train new Front Desk Associates.

Manage all daily room changes.

Understand the Reservations restrictions board.

Must be able to run desk in short staff situations

Must have complete understanding of blocking the house.

Qualifications:

Attention to detail.

Excellent communication skills.

Excellent organizational skills.

Must be able to multi-task.

Must have knowledge of computer systems such as Opera PMS system, Canary, Teams, and Outlook

Must be pleasant, friendly, and respectful of internal and external guests.

Must be available to work flexible hours to include nights, weekends, and holidays.