Payroll Generalist

JOB PURPOSE: This Payroll Generalist role is responsible for the accurate, compliant and timely processing of complex hotel payroll which includes a union CBA.  This position combines hands-on payroll expertise with sound judgment, effective escalation management and a strong commitment to employee-focused problem solving.  The Payroll Generalist serves as a trusted resource for complex payroll issues, providing guidance and support to management.

ESSENTIAL JOB FUNCTIONS:

Maintain full responsibility and accountability for all functions of the Dayforce payroll process, ensuring payroll is processed accurately, timely and in accordance with established policies, procedures, and regulatory requirements.

Process complex union payrolls accurately and in full compliance with applicable collective bargaining agreements, union requirements and federal/state/local regulations.

Process bi-weekly payroll, including the accurate calculation and verification of regular wages, overtime, tips, service charges, bonuses, deductions, adjustments and other compensation-related items.

Manage and resolve all payroll adjustments, corrections, exceptions and time-sensitive payroll matters while ensuring appropriate documentation and approvals are maintained.

Verify wage calculations, payroll transactions, employee data and supporting documentation prior to payroll completion.

Maintain accurate and up-to-date payroll records and ensure the integrity and confidentiality of all payroll and employee information.

Assist ASC in managing union payroll activities, including payroll system setup, deduction and benefit administration, reporting, remittances and compliance documentation.

Perform daily, weekly, and monthly payroll reporting and analysis, including the preparation, review, reconciliation and distribution of required reports.

Reconcile payroll accounts and investigate and resolve discrepancies promptly and accurately.

Conduct internal reviews and periodic audits of payroll transactions, procedures, and controls; identify potential issues and recommend process improvements to strengthen accuracy, efficiency, and compliance.

Maintain comprehensive documentation to support payroll reconciliations, audits, regulatory requirements, union compliance and ongoing operational controls.

Train and support managers in the proper use of timekeeping systems, including accurate and timely enrollment of associates in the timeclocks.

Perform other payroll-related duties, special projects and responsibilities as assigned to support the effective and efficient operation of the payroll function.

QUALIFICATIONS:

Bachelor's degree in Accounting, Finance, Business Administration or related field

Experience with payroll software such as Dayforce

Strong understanding of payroll laws and regulations

Union payroll experience required - including familiarity with collective bargaining agreements, union deductions and reporting requirements

Excellent analytical and problem-solving skills

Advanced Excel skills required, including pivot tables, lookups, moderately complex formulas, reconciliations and data analysis to support payroll analytics, audits and project work

Strong organizational skills with the ability to manage multiple priorities and deadlines

Effective communication skills with the ability to explain payroll concepts clearly to team members and managers

Ability to maintain confidentiality and handle sensitive information with discretion and sound judgment

Comfortable working independently in a fast‑paced, deadline‑driven environment

ENVIRONMENT & POSITION ANALYSIS

Move, bend, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.

Requires the ability to sit for an extended period or for an entire work shift.

Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

Desktop computer (Dayforce, Micros R&A, Opera, Agilysys Spa, Microsoft Office, Oracle EBS) printer, telephone and copier/scanner