Hotel Technology Manager

Overview:

The Hotel Technology product manager is a key member of the Omni Service Center (OSC) IT team based in Dallas, TX and is responsible for product management of various hotel technologies. This role works closely with hotel operations and OSC business units serving as the product subject-matter expert presenting new products and new feature enhancements. The Hotel Technology Product Manager manages product implementation and is responsible for fostering vendor partnerships.

Responsibilities:

Manages hotel technology product solutions and vendor relationships.

Understands and documents current technical requirements (as prescribed by the vendor), e.g., server specs and configuration, database versions and configurations, workstation and peripheral requirements, etc.

Creates product roadmaps, functionality and standards documentation with collaboration from Hotel Technology team members and relevant teams within the organization.

Maintain an inventory of products under purview with all pertinent information.

Own the end-to-end health, value, and lifecycle of assigned hotel technology products.

Provides budget guidance on operational costs and asset management.

Project manage deployment of technology upgrades and enhancements: Contract negotiation, resource management, invoicing, and support handoff.

Verifies project proposals submitted for consideration and ensures they adhere to product standards.

Products within the Hotel Technology stack are listed below. The Product Manager will be responsible for a subset of the following products.

Door Locks / Access Control / Parking Systems

Ancillary Management Systems (Golf, Spa, Membership, Activities)

TV Platforms / Hardware

Employee Safety Devices / Employee Communications

Digital Signage / Menus

Audio Systems

Safety and Security Systems

Qualifications:

Associates Degree in a hospitality or technology related field or equivalent experience

Minimum 2-3 years of technology product and vendor management

Experience working with the hospitality industry is preferred

Knowledge of hotel operations and familiarity with hotel technical products

Proficient in project management methodologies and Microsoft Office Suite (O365) products

Ability to manage multiple concurrent projects and competing priorities

Aptitude for innovation and the ability to present succinct product ideas to leadership

Understanding of vendor product roadmaps and their impact on technology strategies

Experience working with cross-functional teams at different reporting levels

Excellent communication, interpersonal, organizational, presentation and problem-solving skills