Information Technology - Desk Agent

Summary: To direct and assist guests and employees with communication needs in accordance with Omni standards

Responsibilities

Answer incoming telephone calls to the hotel efficiently and courteously.

Direct phone calls and messages to appropriate personnel or guests.

Assist all guests and employees.

Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.

Recording and making wake-up calls.

Receiving and sending emails as needed, as well as operating switchboard and two-way radio.

Requirements

Computer skills required.

Must have the ability to work alone, with others, and remain at workstation for entirety of shift.

Must be able to work a flexible schedule including weekends and holidays.

Must have customer service experience with excellent written and especially verbal communication skills.

Must be able to sit for extended periods of time.