Salesforce Business Analyst

Here is how you will be involved

Prepare workshop materials and discovery decks with guidance from the Delivery Lead and Solution Architect.

Facilitate client workshops to gather requirements, validate processes, and support solution discussions.

Document business requirements, user stories, and acceptance criteria for Salesforce Sales Cloud.

Refine and maintain the user story backlog throughout discovery and implementation.

Support process mapping, fit-gap assessments, and business analysis activities.

Lead and coach junior team members supporting workshop preparation and documentation.

Develop presentations, meeting outputs, and stakeholder-ready deliverables.

Leverage AI tools to improve efficiency in analysis, content development, and delivery activities.

Your experience

Minimum 5 years of experience with Salesforce Sales Cloud implementations

Strong facilitation and stakeholder management skills.

Experience leading discovery workshops and requirements gathering sessions.

Ability to translate complex business requirements into clear user stories and process documentation.

Strong presentation development and executive communication skills.

Familiarity with Agile delivery methodologies and backlog management.

Experience leveraging generative AI tools to support business analysis and delivery activities.

Bilingualism in French and English is required, as you will be working with resources outside Quebec

Required Certifications

Salesforce Certified Administrator

Preferred/Nice to Have Certifications

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Salesforce Experience Cloud Consultant

Salesforce Field Service Consultant

Salesforce Agentforce Specialist

Additional Salesforce Certifications considered an asset

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