Information Technology Intern - Unpaid - Days

JOB TITLE: IT Technician Intern

CLASSIFICATION: Part Time, Unpaid

PROGRAM/DEPARTMENT:  Information Technology

IMMEDIATE SUPERVISOR:  Director of Information TechnologyPOSITION SUMMARY:  Support Agency’s information technology needs by developing, installing, and maintaining, networking and telecommunication hardware and programs; providing technical support to users. Provide technical support to users by receiving instructions from supervisor or designee; providing information, guidance and assistance in the use of software and equipment; working closely with IT team members to troubleshoot and coordinate positive resolution of concerns.QUALIFICATIONS:

Minimum Education, Training & Experience:High school diploma or equivalent

3 years acceptable combination related experience, training and education

Experience working with Windows O/S; Windows application

Valid drivers license, acceptable driving report and dependable transportation

Preferred Education, Training & Experience:Associates degree in computer science or related field

ESSENTIAL SKILLS AND ABILITIES:

Ability to read, interpret and apply technical publications, manuals and other documents

Ability to troubleshoot and positively resolve an array of hardware, software, and application problems

Ability to effectively interpret and articulate technical information to non-technical users

Ability to effectively interpret new software applications and apply knowledge from one application to another

Ability to provide effective formal and informal technical instruction and demonstration

Promote a value-based team environment by establishing and maintaining a positive working relationship with all levels of staff