Help Desk IT Tech

IT TECHNICIAN

American Paper & Twine, a division of Imperial Dade, leading national distributor, has a job opening in Nashville, TN. The IT department is hiring a talented IT Technician responsible for multiple areas of expertise which include: End User Help desk support; Maintaining, analyzing, troubleshooting, repairing, and updating/upgrading computer systems, hardware, and computer peripherals; System setups for new hires.  In a very collaborative and team-oriented environment, there is also a tremendous amount of opportunity to continue to learn and grow skillset.

This position is full–time Monday–Friday, plus the ability to provide after-hours support on a rotational basis.

Responsibilities

Documents, maintains, and upgrades or replaces hardware and software systems.

Provides end-user support for hardware and Windows software support across all locations.

Sets up new desktops and laptops for new users, along with replacements for existing users. Supports and maintains user account information, including rights, security, and systems groups.

Reviews security requirements and backup requirements for the network and applications.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Protects the organization’s value by keeping information confidential; works with all personnel to meet company and user needs.

Ability to respond to help desk requests after hours on a rotational basis

Qualifications

Previous 1-year experience in information technology.

Customer-facing “soft skills,” including excellent verbal and written communication.

Excellent attention to detail.

Demonstrates technical knowledge with Microsoft Windows operating system & Microsoft Office Suites

Good problem-solving and analytical skills, strong aptitude to learn new technologies

Applies newly developed skills under the direction of the Network Administrator.

Completed or obtaining a Bachelor’s Degree in Computer Technology preferred or equivalent experience, completed or obtaining CompTIA A+ certification preferred.