IT Desktop Support Specialist

SCOPE OF WORK

The IT Desktop Support Specialist role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment.

POSITION REQUIREMENTS

Uses Gaylor Performance Values as tools to fulfill all job responsibilities

Possesses an outgoing, amiable personality, and desire to help others

Effective communication skills, both verbal and written

Knowledgeable in the Windows desktop environment

Maintains confidentiality of all Company information

Excellent time management skills and ability to multitask

RESPONSIBILITIES

Maintains appropriate records, files, and documentation

Responds to support requests and takes necessary steps to resolve problems

Documents support issues and solutions

Remote problem-solving through use of remote connection tools

Diagnoses Windows and PC hardware issues

Laptop, tablet, cell phone configurations and deployments

Basic troubleshooting of LAN and connectivity issues

Performs data migrations and assists in data restorations on local devices

WORKING CONDITIONS

Must be able to work scheduled hours as well as overtime, as required, on short notice

Must be able to remain calm in times of heightened emotional situations

Must work well with others as a member of a team to complete tasks

PHYSICAL REQUIREMENTS

Must be able to wear personnel protective equipment (i.e., hard hat, safety glasses, gloves, high visibility vest, safety harness, etc.) when required

Repetitive use of arms, hands, and fingers

Possess good vision/hearing (normal or corrected)

Ability to work while sitting or standing for long periods

Must be able to lift up to 20 pounds at times

EDUCATION

CompTIA A+ preferred; may be obtained within first year of employment

EXPERIENCE

Previous desktop support or IT helpdesk experience preferred