IT Desktop Support

SCOPE OF WORK

The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment.

POSITION REQUIREMENTS

Possesses an outgoing, amiable personality, and desire to help others

Effective communication skills, both verbal and written

Knowledgeable in the Windows desktop environment

Maintains confidentiality of all Company information

Excellent time management skills and ability to multitask

Participates in an on-call rotation and responds to critical IT incidents and emergency support requests during non-business hours as required.

RESPONSIBILITIES

Maintains appropriate records, files, and documentation

Responds to support requests and takes necessary steps to resolve problems

Documents support issues and solutions

Remote problem-solving through use of remote connection tools

Diagnoses Windows and PC hardware and Software issues

Laptop, tablet, cell phone configurations and deployments

Basic troubleshooting of LAN and connectivity issues

Performs data migrations and assists in data restorations on local devices

EDUCATION

CompTIA A+ preferred; may be obtained within first year of employment

EXPERIENCE

Previous desktop support or IT helpdesk experience preferred