Technology Specialist, Digital Workplace

The Opportunity:  At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect!

We are looking for a Technology Specialist, Digital Workplace to join our IT team! The Technology Specialist, Digital Workplace maintain and enhance shared technology solutions and infrastructure. This role will partner with a cross-functional team to develop, test, launch, and refine solutions to optimize the organizations' service experience. They are responsible to develop and implement infrastructure technologies that support business priorities and capabilities for internal and external clients.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is an in-office role. You will work in our office in Waterloo, ON 100% of the time.

What you’ll do:

Support the implementation of corporate policies, standards, and procedures that provide effective architecture, governance, and management of Equitable Life’s technical systems and solution

Collaborate with Business and IT roles on the solution design, development and quality management of shared infrastructure systems and applications across organizational functions

Work with internal and external teams to increase client satisfaction by improving the quality of systems and products through identification of issues, on-going maintenance, and implementation of solutions

Perform hands-on configuration and troubleshooting of components including the maintenance, upgrading or replacement of hardware and/or application software

Assist in the maintenance of existing internal processes and quality system management documentation to uphold quality standards

Inspect systems and processes to identify opportunities for improvements to workflow and enhanced efficiencies

Monitor capacity usage and performance of assigned technologies to assure operational availability and process integrity

Provide technical guidance to peers and/or end-users regarding technologies that enable continuous delivery of shared solutions

Designing and managing digital workplace systems (Endpoints; Unified Communications; etc.) used by the business

Work with different IT professionals and teams to ensure our platform capabilities meet the needs of our organization and clients

Create and implement training programs that drive measurable improvements in digital literacy and workplace productivity

What you’ll bring:

Behavioral

Client Experience

Achieve service commitments by balancing efficiency and quality and by escalating obstacles that require additional support

Demonstrate empathy when faced with client concerns and issues

Act as a brand ambassador by demonstrating knowledge and leveraging resources to meet clients' needs

Strive to resolve client inquiries at first point of contact

Professional, respectful, and courteous in all interactions with clients

Growth Mindset and Innovation

Critically evaluate current processes and contribute to the implementation of improvement opportunities by incorporating past learnings

Solution focused approach - advocate for continuous improvement / innovation amongst the team

Receptive to, solicit, and apply feedback and learnings on the job

Seek out and obtain required, and beyond what's required, professional and/or industry knowledge and training, for both personal and organizational benefit

Actively share knowledge for the betterment of the team/others

Approach problems as opportunities that can be resolved and overcome

Interpersonal Skills

Communicate professionally and respectfully

Share and solicit knowledge and insights freely with clients, colleagues, and business partners

Provide both reinforcing and constructive feedback to peers as appropriate

Embrace diversity; works well with different people; adapt to other’s styles and/or work habits

Receptive to, solicit, and apply feedback and learnings on the job

Synthesize complex information and crafts communications with the audience in mind

Ability to negotiate and manage conflict effectively

Agility and Flexibility

Adapt to changes in priorities, assigned responsibilities and projects, when explained why and how

Demonstrate a willingness to change ideas or perceptions based on new information or contrary evidence

Maintain a positive outlook as pressure increases and/or towards doing things differently

Critical Reasoning

Use observations and experience, combined with resources and facts or data, to draw conclusions and make judgements

Take ownership of decisions and ensure they are consistent with legislation, precedent and established policies and procedures

Handle competing priorities effectively and act to obtain desired outcomes

Act promptly and with confidence when a situation requires a quick decision

Leadership

Exhibit a sense of urgency over matters that pertain to day-to-day responsibilities by escalating and seeking guidance

Show an appreciation for the contributions, capabilities, and achievements of others

Achieve expected results and demonstrate ownership of personal outcomes

Lead by example and model a culture of respect, fairness, and trust

Experience and Education

Post-secondary degree or equivalent combination of education and experience in the following or related discipline: computer science, computer systems engineering, software engineering

Specialized Skills, Capabilities and/or Education

Contemporary technical certifications relative to the platform they manage.

Designing and maintaining digital workplace platforms.

Relevant hardware, software, and cloud (SaaS/PaaS) services.

Automation, orchestration, and system configuration tools.

Relevant source code management and release capabilities.

Willing to dive into PowerBI

Familiarity with the Microsoft 365 ecosystem

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities

Total Rewards: Allowance provided in place of vacation pay and benefits

Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca, we’re happy to help.

Your base pay will be based on your skills, qualifications, experience, and education.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Senior Technology Manager, Digital WorkplaceDepartment: IT Term: Temporary Full-Time, Eighteen (18) Month Contract