Senior Technology Specialist, Enterprise Platforms

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are seeking a highly motivated Senior Technology Specialist to join our Enterprise Content Management team! In this role, the successful candidate will be responsible for analyzing, designing, configuring, developing, testing, implementing, maintaining, and modernizing Equitable’s capture, imaging, and workflow applications.

We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Experience with WorkFlow, Content Management and Document management are critical for this role.

This is an exciting opportunity to join one of Kitchener-Waterloo’s Top Employers for 2026!Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

Lead design, development, and maintenance of medium to large workflow/automation requests and projects to support critical business objectives

Create, enhance, and support complex technical configurations and coding of customized solution components within the ECM framework, including integrations with various major systems within the organization

Engage and collaborate closely with our business partners, senior ECM team members and other IT groups to successfully design and implement quality integrated solutions

Solve complex technical problems, track and provide various solution options with impact analysis

Research new technologies and collaborate with the ECM Architect to make recommendation for the betterment of the business

Be part of a dynamic team that provides technical support and monitors and maintains Enterprise Content Management systems for solid availability and performance

What you’ll bring:

Strong technical design skills and ability to deliver complex solutions in a fast-paced environment

Experience as technical lead on larger integrated implementations. Able to lead initiatives and drive the execution with a sense of urgency and ownership.

Ability to analyze and document existing complex custom processes and propose options for streamlining existing code/configuration, if necessary

Thorough knowledge of C# on both .NET Core and .NET Framework as well as experience in building and consuming REST APIs.

In-depth, hands-on experience with software systems design and development for both on-premise and Cloud based solutions. Excellent knowledge of code management and build practices (e.g., DevOps)

Solid operational support skills, including troubleshooting system health and communicating effectivity with business and other IT partners to define and resolve issues

Strong analytical and problem-solving skills with focus and attention to detail

Working knowledge or experience with Enterprise Workflow, case and queue management or automation solutions (e.g., Hyland’s OnBase and WorkView solutions, Kofax Capture solutions) would be an asset

Working knowledge or experience with Microsoft Azure would be an asset

Excellent verbal and written communications skills – can articulate complicated ideas in a clear and friendly manner, technical information to non-technical audiences

Team-oriented and skilled in working within a collaborative environment.  Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals

Strong working knowledge of networks, active directory, security practices and server infra-structure

University degree and/or a combination of equivalent technical education and working experience

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities

Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching

Time Away: Competitive vacation plus one paid volunteer day each year

Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Manager, Enterprise Content ManagementDepartment: Enterprise Platforms Term: Permanent Full-Time